Buy Prescription Glasses Online at Affordable Prices

SarahConway Time: 2017-06-12 10:19

Q: Hi, I just received my order and the measurements are all wrong. This website says the glasses are 129mm across but are actually 150mm across. They are way too big for my face so I can't wear them. Please tell me how to get a refund. My order number is 2170512065536. Thank you, Sarah

A: Dear customer we’re so sorry for the trouble brought to you. you can wear our glasses and take a front photo to us .we will choose suitable frame according your photo and give you $5 Coupon when you pay the new order. Thank you for your cooperation and understanding. Best wishes

CyndiPoole Time: 2017-06-12 09:58

Q: I emailed already about my order that was placed on the 25th of May......Says it is in Transit but has been "in transit" for days......just wondering how much longer it'll take because if a lot longer gonna cancel and order from the other place I usually get them. Sorry to be rude, just paid for shipping and it's taking a long time!

A: Dear customer, your package has arrived in your country at 10/06/2017. I think you will receive your package soon.

danhudson Time: 2017-06-12 08:57

Q: dan Hudson please forget about the bifocals and make them single vision. thanks

A: Dear customer, we get the message, and we will make them single vision.

TadejaIvanek Time: 2017-06-12 06:02

Q: Hello! I ordered my glasses on 6/2 and I saw they were shipped yesterday, but for some reason I don't see any prescription on them? Were they sent without the prescription or I just can't see that information? Order id: 2170601112715 Thank you

A: Dear customer, we have checked your order, and you buy the frame only.

LeslieCaplan Time: 2017-06-10 14:19

Q: How do I find do out the cost of my progressI've lenses.? Also how do I get them adjusted when they arrive?

A: dear customer , you can visit our website and choose lens for your RX, and we will do the right RX for you .you should get and fill in right RX.

LindaYiaski Time: 2017-06-10 11:44

Q: I checked my tracking and you send my glasses to a wrong address. What can I do???

A: Dear customer, please check your address again. If you fill in the wrong address, we will give us a coupon. If the shipping is wrong, we will remake it.

Olivia August Time: 2017-06-10 11:31

Q: You guys just took money out of my account while saying I still haven't paid for my order.

A: dear customer, we checked it for you and found that your order had paid successfully.

MarialuisaPeach Time: 2017-06-10 09:51

Q: My order number is 81706091315093. My name is Marialuisa Peach. I entered my presciption wrong. the correction is: od sph -4.25 cyl 0 axis 0 os sph -3.00 cyl +0.25 axis 075 can this be changed on my order?

A: dear customer, we will change it for you.

marthacalloway Time: 2017-06-09 18:07

Q: what are the prices of the lens

A: different lens has different price, you can check it in our website.

sergiomorales Time: 2017-06-09 13:52

Q: I have a prescription how can I find glasses for me?

A: choose the frame you like first and then fill in your prescription

RonettaEdwards Time: 2017-06-09 10:02

Q: When will my order arrive?

A: Dear customer, we checked it for you, your package was flew to you on 2017-06-02, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes

seanleone Time: 2017-06-09 09:12

Q: ok i want to get the darby but how can i be sure they will fit ?

A: dear customer, there is the size in the detail page, you can check it. :)

KimberlyRushing Time: 2017-06-09 08:51

Q: Hello, and Good Morning, I am trying to order a few pair of glasses on-line. I am not given the option to select the Cylinder and ADD option. The drop down box will not highlight for me to select. Can you please advise how I can add the cylinder (which is sphere and the Add +1.75). Thank you kindly, Kimberly Rushing

A: dear customer, you can choose the Multifocal Lens after you choose the frame, then you will have the option to select the Cylinder and ADD option.

LouanneBaier Time: 2017-06-08 17:23

Q: Hi, I ordered glasses but I forgot to order the "LARGE" glasses.... my order number is Your payment has been received,the amount is 117.97 USD Order number:2170608171831 Can you please apply this size to my order and then confirm with me that you did change the size?? Thank you! Louanne

A: you choosed frames is middle ,and if you want to change others ,plz email us your new choose.

Shirley Ortega Time: 2017-06-08 05:12

Q: Hi, I received an email saying that I have to change my glasses prescription but I do not know how to do it. Please tell me how I do it

A: dear customer,Would you please tell us if you want single vision reading glasses? If you have a multifocal prescription, to get single vision reading glasses, take the ADD and add it to the SPH, enter the new total in SPH and do it for both eye. Please remember that the CYL and AXIS do not change and the PD should be reduce by 3mm since your eyes get closer when reading. Please double check with your eye doctor and tell us correct information so that we can process your order.

MonicaPuente Time: 2017-06-07 20:45

Q: Can I order reading glasses, if so how do I do that?

A: yes, you can do.you should have your RX

AudreyTurmel Time: 2017-06-07 20:30

Q: Hello, I paid my eyeglasses but I dont have a email to confirm that... can you confirm?

A: yes, we received your order.

Louise Wilson Time: 2017-06-07 10:20

Q: When processing my transaction the screen froze, I have no email confirmation either. Can you confirm my payment please

A: yes,we received your order.

AnnMarshRobinson Time: 2017-06-07 09:36

Q: I need frames that are 54-18-145 any suggestions

A: https://www.wherelight.com/wl/GetInfo-1004.html you can try this pair, and you can search our website ,www.wherelight.com and find the details of the frames.

Stephanie Rivera Time: 2017-06-07 06:48

Q: I order apair of glasses and I received them and they are not even they are lopsided how do I fix this problem

A: can you email us your photo of the glasses?

JoanOzor Time: 2017-06-06 23:06

Q: Hi, I just went through the check out process and paid with PayPal. Its saying that the status of my order is Non Payment, even though when checking out with PayPal it says successful transaction AND even more strangely, when I check my PayPal account details, there is no charge (and no confirmation email in my inbox). I'm not sure if the order has gone through and/or if it went through twice for the same order (because I just tried to do it again and it still says non-payment).

A: yes, your order was non-payment,and you can try Credit Card to pay it.

EmilyVeenje Time: 2017-06-06 18:11

Q: How do I order glasses when I don't have a prescription. I need a new prescription

A: Dear customer, you should check your eyes again. If you use the old one, you can\'t see things clearly

Tracey Time: 2017-06-06 14:30

Q: I am trying to figure out where to submit my prescription so that I can place my order

A: Dear customer, you choose the frame which you like and click the \"select lens\" in the product page. You can fill in the prescription form at the next page.

CyndiPoole Time: 2017-06-06 09:21

Q: I am wondering about my order status because it's been over 10 days that I placed the order, I paid the shipping to make it arrive sooner, but when I try to track nothing is found. Says cargo shipped. If in the next couple days it arrives that is fine just concerned I may not get it at all. Here is my order ID:81705251026486 and my tracking #:LN260017715SG any information on when this might arrive would be appreciated. Thank you, Cyndi

A: Dear customer, don\'t worry, this shipping will take many days in the beginning. We will follow your package.

OkemaCarter Time: 2017-06-06 08:47

Q: I need hel with prescription submission

A: Dear customer, we will send email to tell you the way, please check your email.

AbbyMartinez Time: 2017-06-05 22:56

Q: I received a text message for my Left eye Axis but the email provided does not work. Here is my Left eye information -0.50 Cylinder with 178 Axis

A: Dear customer, don\'t worry, we have changed for you.:)

JanetAultman Time: 2017-06-05 13:47

Q: I placed an order yesterday and I think the prescription is incorrect. The left eye should be -3.00 SPH -1.00 CYL and 175 AXIS and the right eye should be -2.75 SPH -1.00 CYL and 175 AXIS. The PD is 64.0. If you could ensure that the prescription gets corrected it would be greatly appreciated. Thank you

A: dear customer, don\'t worry, we have changed for you.

lindsaysell Time: 2017-06-05 10:06

Q: Hi, I'm just trying to find out where my glasses are. LN259880526SG and when I might expect them.

A: dear customer,the status is: Shipmnet arrived at destination country. I think you will receive it soon. :)

CarmelaAutuoro Time: 2017-06-05 07:29

Q: How do I order transition lenes and how much are they

A: Do you means lenses tint? Different glass has different price and you can check it in our website.

MarilynJones Time: 2017-06-04 12:56

Q: LN259801775SG - I have not received this package. Could you possibly tell when to expect delivery? I am not installing software just to track a package.

A: Dear customer, your package is currently in transit to the destination as of June 4, 2017 at 6:32 am. You will get it soon.

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