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Claudette Time: 2017-05-17 08:50

Q: How do I make clear lense tinted

A: you can visit our website,www.wherelight.com and you can click the \"choose lens\"

Claudette Time: 2017-05-17 08:39

Q: I received a phone call yesterday regarding a question I had. I believe the message advised to reorder as I did not request lense to be tinted for sunglasses. I was also advised to email customer service. My receipt # is 7YV31094H5860393W. I want to reorder with tint Thank you

A: plz check your mail box ,your package was delivered .

PatriciaSauvageau Time: 2017-05-17 07:58

Q: Hi, my glasses have been sended may 9th to my address in Canada and i did not receive them yet.... Is it possible that there are customs tariff besides i already paid by credit card ?? I ordered them 3 weeks ago.. Thank you ! Patricia

A: dear customer, we have check it for you, your package was on your country ,and we think you will receive your package soon.

Fred Time: 2017-05-17 06:44

Q: I purchased a pair of glasses from you and would like to know what I need to do to get the prescription for the right lens changed. Thanks.

A: we have checked for you ,your package was on your mail box, plz check your mail box.

BethanyShaw Time: 2017-05-17 03:45

Q: I recently received my glasses but there appears to be something wrong with the lenses. They are definitely not the right prescription or something as when I try them on my vision if anything gets worse. I have other glasses with the same prescription and they are great. What would you recommend I do?

A: dear customer ,i think you can test our lenses,if we make wrong RX for you ,we can remake for you.

carolynetyler Time: 2017-05-16 17:47

Q: Have you got any glasses in my name. Im not sure of the order number. I had a problem placing the order

A: your ordered an order on the 3rd May.And your package will be shipped out today.

JudiElliott Time: 2017-05-16 17:37

Q: Trying to order glasses at 50% off. When I put a pair in the cart it gives me this error. This kind of item is only valid for one amount, or it will be recovered to the original price for the exceed pair. Please tell me what this means, I thought it was for the PD numbers in which I had two but changed it to one and still received this error in the cart. Awaiting your rapid response. Thanks, Judi Elliott

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

MEIKEI Time: 2017-05-16 16:26

Q: 2170514115038 please even though i read is going thru cargo shipment soon... yes go ahead since i got charge 35.00 dollars i don't think whebrelight is going credit my order 2170514115038. when will i received this order???

A: your glasses have being designed ,we will ship for you about 3-5 days later.

CarlaBream Time: 2017-05-16 10:14

Q: Please answer my question from yesterday about the order I placed. Can you make the tint at 60%? I don't want it too dark or too light.

A: yes, we can do it at 60%.

Sylvia Thomas Time: 2017-05-15 14:41

Q: I want some extra large eyeglass frames. Do you have any?

A: www.wherelight.com you can visit our website.

JocelynSantiago Time: 2017-05-15 00:56

Q: I ordered a pair of glasses in January. I want to re-order it, but I don't see it anymore:( it was called "lake" but it was black and clearish. Are they no longer in stock?

A: yes, the frame is out of stock.

PomerleauJacynthe Time: 2017-05-14 10:31

Q: I just checked my order. It says it was delivered on April 29th. I didn't receive anything. 2170423104032 (LM379000087CN). I am waiting for your answer. Thank you.

A: 2017-05-03 01:14 CNSHAD,China, International item has left originating country and is en route to Canada. we think you will receive it soon.

kriscaffyn Time: 2017-05-13 13:58

Q: where can i adjust the tint amount? your faq's say there are various percents but i see no where to note it-thanks

A: what can I do for you ?

carolynetyler Time: 2017-05-12 18:19

Q: Did my order go through 2170502170207. If so when should i expect my glasses

A: we checked for you ,you do not pay the order .

ChristianaMoreno Time: 2017-05-12 14:51

Q: Hello, I had ordered replacement frames because mine broke, but the ones that i recieved were not the ones i had ordered. They came in duo black and clear color instead of solid black. Is there any way you can replace them? Order #2170420232222 -Thank You

A: dear customer, can you take a photo of the glasses and email us.

GenevaOlowoeshin Time: 2017-05-11 13:21

Q: I got my glasses a few months ago and my frame was recently broken. They can't be repaired cause they are plastic. Can I order a new frame? The lenses are fine.

A: dear customer,can you take a photo of the frames and we will solve the problems with you.

AshiaHatten Time: 2017-05-11 11:05

Q: I was wondering where my order was because it won't let me track it for some reason. My order number is 81704251041335.

A: 2017-05-11 04:38 In Transit to Destination, The item is currently in transit to the destination as of May 11, 2017 at 4:38 am. dear customer, we check it for you ,plz check your mail box,the glasses was on your country.

TerriBorchardt Time: 2017-05-11 08:41

Q: trying to track my package and the website says the tracking number you provided is "not found". I paid extra to have them sent quickly....but it's been almost 20 days. Please let me know where they are at. Thanks,

A: Dear customer, we checked for you, your glasses with progressive lenses/ADD, it’s need to be designed and has been completed, we sent it to you on the 8th May, i think you will receive it soon, thank you for your understanding. Best wishes

MEIKEI Time: 2017-05-11 06:55

Q: 2170423072753 please let me know where is order??

A: dear customer, we check it for you ,plz check your mail box,the glasses was on your country.

AileenCardeso Time: 2017-05-10 09:18

Q: Hello! I've been trying to virtually try on glasses. At first it wouldn't load correctly now I can't even find the promp for trying them on. Your app needs some maintenance. Pls send a link so that I may virtually try on your frames. Ty

A: dear customer, we\'re so sorry for the trouble brought to you, but not all the glasses has the button try on, thank you for your understanding.

MEIKEI Time: 2017-05-10 07:40

Q: hi can order the same pair of glass ?? my order is 216112230716152.

A: dear customer,you want order another or just change the frame?

EllenStone Time: 2017-05-09 16:31

Q: Hello i got my Glasses about 2 weeks ago and they are already falling apart. Both the nose pieces have fell off.. Is there anything you can do about this

A: dear customer,we feel sorry about that,can you email us you a photo of the glasses.

MarisaGutierrez Time: 2017-05-09 14:12

Q: On my order # 2170410200602 I received but the lens are crooked I can't see throw it How can you fixed this issue

A: dear customer,we feel sorry about that,can you email us you a photo of the glasses.

ElizabethMelillo Time: 2017-05-09 14:08

Q: Just as an estimate: I know that free shipping takes a few weeks, but what is the approximate interval between when one places an order (mine was on the second), and when the glasses are complete? Thank you. 2170501140908

A: Dear customer, we checked for you, your glasses with progressive lenses/ADD, it’s need to be designed and has been completed, we’ll send it to you soon, thank you for your understanding. Best wishes

HeidiMapes Time: 2017-05-08 14:42

Q: I submitted my order on 4/12017 could you tell me an estimated time I will receive them please

A: 2017-05-08 16:05 SAN FRANCISCO, CA 94128, Departed USPS Facility, Your item departed our USPS facility in SAN FRANCISCO, CA 94128 on May 8, 2017 at 4:05 pm. The item is currently in transit to the destination. dear customer,we check it for you. your glasses with progressive lenses, it’s need to be designed and has been completed, we have sent it to you on the 19th April,and now the package was on your country,we think you will receive it soon. thank you for your understanding. Best wishes

MelissaAdams Time: 2017-05-08 11:46

Q: For prescription sunglasses, can I pick out any frame or just the ones that say sunglasses?

A: yes,you can just buy the frame.

Valerie Time: 2017-05-07 19:26

Q: I would like to change the shipping address on my order.

A: ok,plz email us your new address.

DebbieHickman Time: 2017-05-07 16:35

Q: It was this order, these glasses I did not like..... Order Id 2170420200540 2017-04-20 20:08:10 LW189411890CN 2017-04-24 01:01:44 2017-04-20 20:05:40 fairy tale Art.No Color Size Price Count Point Total 2908 other Large USD11.37 1 0 USD48.27 Your prescription data Lens Shapes: Default Lens Lens: Single Vision(Mid-High Index 1.55) Anti-Scratch & Glare Color Tint: photochromic grey Sphere(SPH) Cylinder(CYL) Axis

A: what can i do for you?

DebbieHickman Time: 2017-05-07 16:31

Q: The last order I placed, I don't like my glasses. What is the return policy?

A: dear customer,Because the glasses were produced correctly.and As the glasses were produced in accordance with the prescription that you confirmed. We can return 50%(at most ) of the production cost according to our return policy,hope your understanding.

TerriBorchardt Time: 2017-05-06 11:12

Q: Hello, I placed my order on 04/25/17 and paid extra for them to get here quickly. There is no update on when they are shipping. Can you please let me know when they will be shipped? Thanks!

A: dear customer,we check it for you.your glasses needed add and still be designed,just for you comfortable.don\'t worry,we will ship your package soon.hope for your understanding.

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