Consulting Servive Center

LangMoua Time: 2017-07-21 14:35

Q: I had just recieved my glasses today but for some reason they are blurry when i put them on. I have a different pair with same perscription from costco and see find in them. How do i go about for a refund?

A: dear customer , can you send me a photo of the glasses and email us?service@wherelight.com

LyreeRahn Time: 2017-07-21 14:26

Q: Can you tell me when I'll receive my order?

A: 2017-07-19 15:19 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. you can see the status.

MelindaGonzalez Time: 2017-07-21 11:47

Q: Is there away to upload a pic to try on glasses?

A: www.wherelight.com you can visit our website then you can choose frames and click the \"TRY ON\"but not every frames have try on.

MagdaRojas Time: 2017-07-21 10:56

Q: any discount codes you have to offer?

A: you can email ue service@wherelight.com

CindyBast Time: 2017-07-21 10:43

Q: You can place thisorder. I got kicked out bfore i could finish. Order #2170720133730 i have a $30.00 credit. Thanks cindy bast

A: dear customer, we have checked for you ,you do not pay successfully,you can try it again.

ChristineBlender Time: 2017-07-21 09:39

Q: I am checking on the status of my order there appears to be no shipping information. order id: 2170308092513. Thanks, Christine

A: dear customer, we have checked for you, we think you have received it ,can you check your mail box? and we have emailed you.

MarisolSierra Time: 2017-07-21 09:16

Q: Could you give me an update on my order? Order #81707101107347

A: 2017-07-23 10:00 CHINA, Acceptance, Your item was accepted at 10:00 am on July 23, 2017 in CHINA.

Angela Time: 2017-07-21 07:21

Q: Do you have it where you can up load of photo of yourself and try the glasses on your face? I could not find this option on your website.

A: www.wherelight.com you can visit our website then you can choose frames and click the \"TRY ON\"but not every frames have try on.

MarisolSierra Time: 2017-07-21 07:08

Q: I placed my order 2 weeks ago and not even shipped. Order #81707101107347

A: dear customer, we have checked for you ,we have shipped out for you 20th July, the informational may be do not update,thank you for your understanding.

Alexis Time: 2017-07-21 06:51

Q: Hi, I need to change my email that is on my account. I missed typed it. How can I change this? Email should be: alexiscburk@outlook.com

A: so can you tell me your old email address?

Marisol Time: 2017-07-21 01:53

Q: Do you ship to Spain? If so, what are the charges for shipping? Thank you

A: yes, we can ,and the ups is about $20

Frances Orta Time: 2017-07-20 18:43

Q: I'm not been able to make my payment

A: dear customer, you can try paypal.

Le Time: 2017-07-20 18:28

Q: Is the "Dream Weaving" color white actually white, or is it clear?

A: dear customer,it is clear.

Sharon Rushing Time: 2017-07-20 17:40

Q: How can I get my eyes examined?

A: dear customer, you should go to the eye doctor and get an eye examined.

MarilynRobinson Time: 2017-07-20 16:03

Q: can I get these fames with a transition lense?

A: yes, you can.

GraceDay Time: 2017-07-20 09:54

Q: Hello this is my prescription: distance o.d.-2.25 spherical +2.50 cylindrical ×085 axis o.s. -2.25 spherical +2.00 cylindrical ×100 axis Can you explain it to me? Is this single vision bifocal or what?

A: from your RX, it is single vision lenses.

AmberJackson Time: 2017-07-20 07:07

Q: I never received a confirmation email about my order. How do I know if my order was correctly placed?

A: 2017-07-19 15:19 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

RebeccaJulian Time: 2017-07-20 06:52

Q: Could you give me a status update on my order # 2170705111646?

A: 2017-07-20 18:09 CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER, Departed USPS Regional Facility, Your item departed our USPS facility in CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER on July 20, 2017 at 6:09 pm. The item is currently in transit to the destination.

Tanya Time: 2017-07-20 05:36

Q: could i use my prescription for the lenses?

A: yes, you can.

ElaineAdams Time: 2017-07-20 04:42

Q: I received an e-mail that the frames I ordered are out of stock. My order number is 81707190948229. I would like to replace the frames with Joe. Please confirm. Thank you.

A: which color do you want？

Shawn Time: 2017-07-20 04:10

Q: Do you offer prescription sunglasses?

A: yes, we can do the prescpition sunglasses.

Isi Time: 2017-07-20 01:30

Q: Will Dallis be back to stock anytime soon?

A: Dear customer, our manufacturers are working on this frame, but can\'t be in stock in a hurry, thank you for your understanding.

MarciLed Time: 2017-07-20 01:01

Q: I love the model Dallas, but now it's out of stock. Will they be in stock again soon? I really want them

A: Dear customer, the model Dallas is in stock, here is the product link: https://www.wherelight.com/wl/GetInfo-675.html

PatriciaGarber Time: 2017-07-19 17:21

Q: Ordered glasses # 2170615102 invoice number address14210 S. Spring Ln. Mayer,Az? This is the third time I requested information on said order ! I will not order from this site again!

A: i think may be your CC have some problems,we have checked for you, your order do not successful.

PatSzekely Time: 2017-07-19 14:25

Q: I need to return my glasses for a refund. I was so disappointed when I received them today. The progressive portion is too high up on the lense and I cannot wear them. Please instruct me on how to return for a refund. Thank you, Patricia Szekely Order #81706251914314

A: can you take a picture of the glasses and email us? service@wherelight.com

ChrisMcLaren Time: 2017-07-19 13:13

Q: Can I get no line readers with no correction on top and +250 +250 on the bottom?

A: yes, you can.

Derrick Tyus Time: 2017-07-19 12:13

Q: What is. PAL stand for

A: dear customer,it means Progressive film

JessicaCox Time: 2017-07-18 20:15

Q: I got an email saying that the frames I ordered are out of stock. I would like to replace them with Fran Item:US3011

A: We have changed the frame to US3011 according to your confirmation and your order will be processed immediately.

JessicaCox Time: 2017-07-18 18:23

Q: I got an email that the frames I ordered are out of stock. How do I change my order or get an refund?

A: You can email us the frame number so that we can make changes for you, please remember that the price is around $15.95.

Gwen Morgan Time: 2017-07-18 09:55

Q: When can i expect to receive my glasses if i ordered them today (July 18, 2017)?

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it and email you as soon as possible. Best wishes.

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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.

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