Consulting Servive Center

Helen James Time: 2017-11-08 17:51

Q: How long to process my order? and please call or text me when I will get my order in the mail

A: Dear customer, your glasses need to design, just for your comfortable wear ,don’t worry, we will sent it as soon as possible when we finshed. Best wishes

JudithWiker Time: 2017-11-08 15:19

Q: My order is complete. Can you tell me if or when it was shipped?

A: dear customer,we will send it today,thanks for your understanding.

Adelina Richards Time: 2017-11-06 16:07

Q: Can you please on my order 81711021650007. I haven’t received an update

A: Dear customer, your glasses need to design, just for your comfortable wear ,don’t worry, we will sent it as soon as possible when we finshed. Best wishes

Angelique Rios Time: 2017-11-06 15:42

Q: Hi, I ordered a pair of glasses with prescription lenses but I need to alter my prescription to OD Sph: -4.50 \ OS Sph: -3.50 Cyl: -1.00 Ax:155. The order was confirmed but hasn’t been processed and the email says I have 24 hours to change it. How do I change the prescription?? My order number is 81711061259449

A: dear customer, we send you an e-mail to confirm your RX,thanks and hope your reply.

Precious Time: 2017-11-06 13:21

Q: Do you offer on glare coating?

A: dear customer,yes,we have.

Pat jones Time: 2017-11-05 15:32

Q: I want to order the Daryl frames...no prescription

A: Dear customer,you can choose the frame without lenes.

jahalarravizee Time: 2017-11-05 14:47

Q: I WAS TRYING TO ORDER SOME GLASSES AND FOUND COUPON CODE ONLINE BUT WHERE I ENTER IT SAY CODE SHOULD B 15 DIGIT SO IS THERE ANY OTHER PROMOTION THAT U HAVE THAT CANT HELP PLEASE

A: Dear customer,can you tell me the coupon code? we can check for you.

Taya Time: 2017-11-05 14:05

Q: 81710291747065 need tracking number for this order id

A: 1Z3X55270446931720 dear customer,this is your tracking NO,thanks for your reply.

Fer Time: 2017-11-05 12:08

Q: Do you have bifocal glasses, if so, how do I get that into my glasses?

A: Dear customer,we have bifocal lenses. You can choose Multifocal first,then you can choose bifocal lenses.

Shanon Time: 2017-11-04 19:40

Q: How do I figure out my PD?

A: Dear customer, i have sent an email to you. you\'ll know how to measure the PD value.

Cathy Williams Time: 2017-11-04 15:09

Q: I am trying to upload my pictures but it’s not happening so i can try on frames

A: Dear customer, can you tell me the item number or name of the frame? we will check for you.

VickiFields Time: 2017-11-04 12:48

Q: Order 81710212228239 stil have not received them???? Can you update me

A: Dear customer,i have checked for you. Your item has been in ISC CHICAGO IL (USPS) at 1:49 pm on November 3, 2017.Plz wait and you will receive your package.

MarshaTyler Time: 2017-11-04 12:32

Q: I guess the glasses I order aren’t progessive.

A: Dear customer,can you tell me your order number? we will check for you.

Pat Jones Time: 2017-11-04 12:03

Q: Can I order just the frames

A: Dear customer,you can order the frames without lenses.You can choose \"Fashion\".

CoritaBaul Time: 2017-11-04 11:36

Q: When will you restock the Kenitra frames...I love them!!!

A: Dear customer, We\'re sorry to tell you that this frame will not be restocked.You can choose another frames.

AraceliOlveta Time: 2017-11-03 22:11

Q: What is a pd

A: Dear customer, i have sent an email to you. you\'ll know how to measure the PD value.

MelodyBryant Time: 2017-11-03 19:14

Q: I received an email that my order is pending for payment Order number 81710271804046 How do I cancel that order? I want to reorder.

A: Dear customer, i have checked for you. You have cancelled the order. You can reorder now.

Kathryn Kiley Time: 2017-11-03 18:13

Q: Trying to order a pair but no matter how many times I enter my email address; it says wrong or doesn't exist. It's the only one I have. I would prefer to order by phone. Is there a #? Thanks

A: Dear customer,did you forget your password? We can reset your password. Do you need it?

Tamica Spence Time: 2017-11-03 15:09

Q: I’m trying to use the “try on” feature. I have a dual PD but it’s only giving me the option of a single PD. What do I do?

A: Dear customer, you can click on this option\"Have two PDs\" to fill in.Please try again.

Holly Staples Time: 2017-11-03 10:46

Q: I placed an order (# 81711030941516). I put in my credit card number and hit submit....that's as far as it went, there was no option to put the rest of my information for my credit card...has my order been placed? I did not get an email and the money hasn't been deducted from my bank.

A: Dear customer, you can try it again with paypal.

JacquelineAllison Time: 2017-11-02 13:20

Q: I dont know whay my axi is on my prescription it only say - 1.75. How do i know the axi

A: dear customer,you should to see your eye doctor,thanks.

CherylMiller Time: 2017-11-02 12:45

Q: I tried to place an order but it would not except my credit card. Is there another way to place an order?

A: Dear customer, you can use Paypal to finish the payment.

ElizabethWilken Time: 2017-10-31 08:45

Q: I'd like to order another pair of the "Daryl" glasses that I ordered in April, do you have the exact details on file?

A: https://www.wherelight.com/wl/GetInfo-744.html that\'s the click,thanks.

jackietownsend Time: 2017-10-26 11:54

Q: Do you have Prescription sunglasses in a large size

A: Dear customer, yes ,we have,thanks for your reply.

robbie browning Time: 2017-10-20 13:20

Q: Trying to order another pair of eyeglasses but dont know my pd numbers do u hav on file

A: dear customer, your PD is 58,thanks for your reply.

Lisa Stewart Time: 2017-10-16 18:01

Q: I ordered a pair of glasses and would like to order the same pair again. I can't find them on your website. Are they still available?

A: DEAR customer,81706110835261 this is your old order NO.,thanks.

Jeny Time: 2017-10-14 09:19

Q: Do you make transitions? If yes. What is the cost?

A: Dear customer, transition is the same as photochromic and we do offer it, you can go to our website to check if you like.

Laurie Petroff Time: 2017-10-14 04:45

Q: How do I try on glasses

A: Dear customer, if you have problems of trying on the frames, you can email us the details so that we can see what we can do for you.

YeslyCastillo Time: 2017-10-13 13:58

Q: Hello for my prescription my axis for my right eye reads 017 but I do not see that as an option when entering my prescription does it ready 17 instead? could you help?

A: Dear customer, we would like to tell you that 017 is the same as 17, if you still have problems, please feel free to contact us.

PamelaClark Time: 2017-10-12 05:50

Q: I order 2 pair of glasses only got 1 email explaining you received my order I order the glasses separately.

A: dear customer, don\'t worry, you will receive together.thanks for your reply.

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