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Consulting Servive Center

TeshawnOwen    Time: 2017-01-31 05:37
Q: I haven't received my glasses yet my tracking number LT720709115CN
A: you know maybe logistics information not updated,maybe logistics is slow in special times(chinese New Year) thanks for your understanding,thanks.
JocSanti    Time: 2017-01-30 19:47
Q: I haven't received my glasses:(?????
A: Dear customer,sorry to take trouble to you:(.your package is on the way.
RoxanaGreene    Time: 2017-01-30 14:16
Q: Like everyone else.. I want to know where my glasses are. I ordered on December 24 2016. That's over a month ago. There is no way for me to personally track them, which I'm confused about. Any here's my tracking number, please respond ASAP. 81701160508220 2017-01-16
A: Your ordered on January 16 2017, and your package is in transit to New York. :)
PamelaIler    Time: 2017-01-30 13:52
Q: I received my glasses today and the lenses are clear. My prescription was not put in the lenses. The number are all 0000 on the order form. I am very disappointed.
A: Dear customer,sorry to take trouble to you:(.You can send your optometry list and orderId to our email.
AmyWajda    Time: 2017-01-30 07:13
Q: Wondering where my glasses are i ordered like 3 weeks ago and shipping has not been updated at al in those 3 weeks!
A: sorry to take trouble to you:(we will track your pageage all the time,you know maybe Logistics information not updated,maybe Logistics is slow in special times，thanks for your understanding,thanks.
CourtneyStraub    Time: 2017-01-30 03:21
Q: I am unable to track package..I ordered this 1/12 and I still have not rec'd...,when can I expect to receive? I need my glasses.. Thanks!
A: sorry to take trouble to you:(we will track your pageage all the time,you know maybe Logistics information not updated,maybe Logistics is slow in special times，thanks for your understanding,thanks.
DanielleGoldberg    Time: 2017-01-29 12:31
Q: I'm trying to get an update on my order that was placed at the end of last week. Thanks!
A: sorry to take trouble to you:(we will track your pageage all the time,you know maybe Logistics information not updated,maybe Logistics is slow in special times，thanks for your understanding,thanks.
CelesseWright    Time: 2017-01-29 09:12
Q: My glasses were ordered 2 or 3 weeks ago and the shipping has said the same thing for over a week now not knowing where it is.. can someone give me more insight on when my glasses will be here or where they are..
A: sorry to take trouble to you:(we will track your pageage all the time,you know maybe Logistics information not updated,maybe Logistics is slow in special times，thanks for your understanding,thanks.
MelissaFitzgerald    Time: 2017-01-28 19:05
Q: Hello my tracking number is LT747675614CN. I was told my glasses were in Chicago. That was 3 days ago. I cannot track my glasses myself. I have emailed asking where they are and I get no response. I need my glasses. Where are they?
A: sorry to take trouble to you:(we will track your pageage all the time,you know maybe Logistics information not updated,maybe Logistics is slow in special times，thanks for your understanding,thanks.
Haley Culver    Time: 2017-01-28 18:59
Q: Exactly what date will my glasses arrive? Your link doesn't work to track, for anyone. Why dont you do something to get your customer satisfaction rate up? This is ridiculous!
A: dear, your package is in transit to Chicago.We sincerely sorry for the dalay. If the post in Chicago didn\'t update news, we can not know the tracing info.
EVIETUCKER    Time: 2017-01-28 16:38
Q: THIS IS MY THIRD MESSAGE....STILL HAVE NOT RECEIVED GLASSES...PLEASE ADVISE ASAP...I WANT MY GLASSES !!!
A: sorry to take trouble to you:(we will track your pageage all the time,you know maybe Logistics information not updated,maybe Logistics is slow in special times，thanks for your understanding,thanks.
Danielle Hudson     Time: 2017-01-28 16:04
Q: Just wanted to say I got my glasses today and they are great. Exactly like the picture and they fit great. Took a while to get but worth it for the price. Thanks!
A: many thanks!:)
MadelyneMartin    Time: 2017-01-28 12:09
Q: My order date was 12/31/16. I have yet to receive anything... Could I have a tracking number please?
A: The tracking number is LT691209305CN
MonicaFrancois    Time: 2017-01-28 09:44
Q: Please give me an update on my order. It has been in China since January 12. It will be a month on February 6th since I've ordered my glasses and I still haven't received it yet. Trackingnr.: LT724609271CN
A: dear, your package is in transit to Chicago. :)
SheilaDesamparado    Time: 2017-01-27 20:53
Q: I want to find out my tracking number so i can check my order thanks.
A: The tracking number is LT751873593CN.
DianneBarcenas    Time: 2017-01-27 13:22
Q: I order my glasses on 01/20/2017. They are still not here I paid for the faster shipping which I believe was 3-5 day. I need to know where my glasses are or I need a refund
A: dear,we have shipped out shipped out on 22th/01/2017.we are so sorry for the delay. :( Did you receive that?
KristinEdwards    Time: 2017-01-27 09:27
Q: Please give status of tracking #LT758582255CN. Postal service says they don't have it but this site says it's been shipped.Help. Where are my glasses?
A: sorry to take trouble to you:(we will track your pageage all the time,you know maybe Logistics information not updated,maybe Logistics is slow in special times，thanks for your understanding,thanks.
JoPhillips    Time: 2017-01-27 08:42
Q: I have not received my glasses ordered on 12/30/2016. Order number 2161230131540. Please update my status.
A: dear, your package has already arrived in CHICAGO. Did you receive your package? (2017-01-26 21:01 CHICAGO, IL 60701, Departed USPS Facility, Your item departed our USPS facility in CHICAGO, IL 60701 on January 26, 2017 at 9:01 pm. The item is currently in transit to the destination.)
EufemiaAponte    Time: 2017-01-27 07:54
Q: My order says "complete" #2170112150414 1/12/17 EMS/USPS LT763339267CN..... tracking says it's in China...your last response via email says it's in transit to Chicago. Why Chicago. I need my glasses. Where are they?
A: sorry to take trouble to you:(we will track your pageage all the time,you know maybe Logistics information not updated,maybe Logistics is slow in special times，thanks for your understanding,thanks.
joniengland    Time: 2017-01-26 23:43
Q: 2170103084581 i still have not recieved my glasses. I dont want refund, i want glasses. Can you give me update please. thank you , joni england
A: dear, your package is in transit to Chicago.
Adrienne Gravens    Time: 2017-01-26 19:10
Q: My order says it's still being processed, I ordered on January 10th, my order number is Lt715721357cn.. what's going on with my order?
A: sorry to take trouble to you:(we will track your pageage all the time,you know maybe Logistics information not updated,maybe Logistics is slow in special times，thanks for your understanding,thanks.
YvonneTovar    Time: 2017-01-26 18:29
Q: Can you give me the tracking number to my order 2170101205740 so I can track the order myself?
A: dear, the Tracing # is LT716034292CN.
ChloeEdwards    Time: 2017-01-26 15:55
Q: I ordered glasses a month ago. USPS tracking has said "origin post preparing shipment" for about three weeks. I need to know when I will get the glasses or I need a refund of my money. Thanks.
A: dear, your package is in transit to Chicago. :)
MelissaMazzella    Time: 2017-01-26 14:31
Q: I ordered my glasses on January 1st. I have not received them. The shipping number says they're still "preparing shipment." I need my glasses ASAP or I need a refund.
A: dear, your package is in transit to Chicago. :)
CherylOlney    Time: 2017-01-26 08:09
Q: Any update on my order? Thanks!
A: Dear,the Multifocal Lens need more time to make. After it finished, we will ship it to you as quickly as possible
LynnNoonan    Time: 2017-01-26 07:03
Q: Hello: I lost the sun glasses that I previously ordered. Can I check my order history, so I may order the same glasses again? Please advise. Lynn
A: dear,we regret to tell you that the one you ordered last time has been sold out, you can choose new from our website.
EVIETUCKER    Time: 2017-01-26 02:51
Q: I ordered my glasses on 01/18 and have not heard anything. ???
A: Dear,your order has been dispatched to process,the Multifocal Lens need more time to make. After it finished, we will ship it to you as quickly as possible
JocSanti    Time: 2017-01-25 21:06
Q: I ordered my glasses on the 16th and I don't have an update:(
A: dear, your package is in transit to Chicago. :)
Selitha Blair    Time: 2017-01-25 15:00
Q: Hi my name is selise I ordered my glasses January 17th and I have not received them yet when I look into my order status is complete please tell me where are my glasses and which what mail carrier did you use
A: dear, your package is in transit to Chicago. The carrier is USPS.
NaomiRegan    Time: 2017-01-25 13:37
Q: Hello, I'd like to know where my order is thankyou
A: dear, your package is in the transit to Heathrow Airport in London. :)
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