Consulting Servive Center

A: US Dollar.

A: We apologize and regret to inform you that the sunglasses 8202 only has that large size as our website stated. Please confirm whehter you still want to process the sunglasses 8202. Or you could go on our website to choose another sunglasses to substitute the sunglasses 8202.

A: Please choose \"Fashion\" \"Frame only\" when \"select lens\".

A: We have confirmed your order and the eyeglasses are in process.

A: You could order sunglasses as normal and note in the order form that you need no tint sunglasses.

A: Yes, you could fill your RX in our website as required.

A: Please inform us the frame no. you want to \"try on\".

A: We would ship your eyeglasses out within 3 business days.

A: Yes, you could order sunglasses with plano RX value on our website.

A: You could email us at service@wherelight.com.

A: We checked and found that you have not paid for the order 2161224073704, after you paid for the order, we would email you coupon.

A: Please check the shipping status at https://www.canadapost.ca. In addition, since nowadays the logistics is in rush hour, please be patient to wait for your package delivery.

A: For normal single vision glasses, it would take about 3 business days to finish the process. For bifocal, progressive glasses, it would take about 5 business days to finish the process.

A: You could order single vision reading glasses on our website, for your RX, plz email your original RX for our references firstly.

A: Since different kinds of lenses have different prices, please go on our website to check their price after you \"select lens\".

A: We would ship your eyeglasses according to your filled detail shipping address.

A: For the first time order, you could buy these $10 frames https://www.wherelight.com/PrescriptionGlasses.php?&glass_type=1&price=0,10&sales=78 at $5, as your second pair of glasses in one order.

A: We checked and found your item has arrived at export port on 2016-12-19 20:55. Generally, our eyeglasses shipped from our country using USPS and reach MOST of the countries within 7 to 11 days. If there are any delays in the shipment, please kindly understand. You can check the shipping status at http://www.ec-firstclass.org/ or https://tools.usps.com/go/TrackConfirmAction!input.action.

A: Below the detail main pictures, you could find our \"TRY ON\" function.

A: Our default bi-focals are lined bifocals.

A: If you need no line bifocal, please note in the order form that you need no line bifocal, since our default bi-focals are lined bifocals.

A: Anti-Scratch coating is free, Anti-Scratch & Glare coating is $4.95, Premium Coating is $15.95.

A: You could email your prescription to our customer service to get help. service@wherelight.com

A: Please press \"SELECT LENS\" button to choose \"Multifocal\", then you could find bi-focal lenses if the frame could be processed with multifocal lens.

A: Yes, we provide Bi-focal lenses.

A: Please fill 0 in your OD CYL and AXIS column.

A: We would ship the 16GB U Disk to you along with your eyeglasses.

A: Please double check the email we sent to you. Since we have not got your reply from 10th/Nov, we could not remake the eyeglasses for you. Very sorry.

A: We checked and found that your item has arrived in Canada and was sent for further processing on 9th/Dec. You\'re expected to receive your eyeglasses soon.

A: Sorry for delayed reply. We would like to inform you that your order has been shipped OUT on 1st Dec. And the Tracking Number is LT511439750CN. The package in the originating post is preparing to dispatch on 3rd Dec. Generally, our eyeglasses shipped from our country using ePackage and reach MOST of the countries within 9 to 15 business days. If there are any delays in the shipment, please kindly understand. By the way, you can check the shipping status at http://www.ec-firstclass.org/ or https://tools.usps.com/go/TrackConfirmAction!input.action.