Consulting Servive Center

A: Dear Shawna Babcock, We have changed it. Please don\'t worry.

A: Dear Lisa Dillman, We have fixed it, you can choose lenses now.

A: Dear Jay Adam, What can we do for you ? We will help you.

A: Dear Bonnie Swan, Sorry, we don\'t offer this service.

A: Dear Nicola McKnight, Yes, we do ship to UK. Please choose UPS shipping.

A: Dear Jess, Please choose photochromic lenses tint. Polarized can\'t change color.

A: Dear Elisabeth Morton, Sorry, we don\'t take Health Savings Account

A: Dear Christy Ward, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

A: Dear kelly, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

A: Dear KarenBellIf you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear Robin Hackney, We are sorry to tell you that the frame you choose are both discounted frames. So we can not apply other discount to your order. If you want to change to fast delivery, you need to pay the price difference. Would you please tell us whether you can accept it ?

A: Dear Pamela, Sorry, we don\'t understand. What can we do for you ? We will help you.

A: Dear Samantha Galarza, We would like to tell you that you can only choose one 90% off glasses ($2.50/$2.95/$3.99 can only get a pair of eyeglasses at each order.)

A: Dear Vanessa Barragan, Please place an order on our website : www.wherelight.com

A: Dear Patricia Kemp, Do you mean that you want progressive glasses ?

A: Dear Paul Zevgolis, You can choose progressive lens and choose a tint, or , you can choose polarized lens and enter your progressive prescription.

A: Dear Gloria Bowen, We are so sorry to tell you that the frame#6516 is discontinued. The price of the frame #6516 is $37.95, you can go to choose a frame which price us around $40, we will not charge you the price difference. Then please tell us the frame number and color. We will change it for you.

A: Dear Stacey McCann, Our lenses are resin.

A: Dear Stacey McCann, We are sorry to tell you that it is unavailable. We only have it in black and tortoishell.

A: Dear Lindsey Wilson, Would you please send us a picture ? We will help you.

A: Dear Mildred Thompson, The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear Angela Kwak, We are sorry to hear the loss of your package and it is very regrettable to have such an accident. We have checked your tracking information and it shows that your package has been delivered in your mailbox. Would you please check your mailbox first ? And please don\'t worry, we promise that we will solve your problems. If you didn\'t find them in the mailbox, would you please contact the local USPS office first? If they also can not find your package, would you please get a statement from USPS to state that you have not received the package? And Please take a photo of the statement and attach it in the email. Please contact us as soon as possible. We are looking forward to your feedback. Thank you for your understanding and support.

A: Dear Dorothy Graf, Yes. We have prescription sunglasses.

A: Dear Octavia Marshall Moy, We will change it for you. Please don\'t worry.

A: Dear Miranda Orgel, We are so sorry for this. You can choose a new frame on our website and we can make the glasses for you. Would you please tell us if you can accept this ?

A: Dear Mignon Bacon, It is expected to arrive on Wednesday.

A: Dear Velvet Sparkle, Please choose blue light blocking lenses and enter 0.00 as your prescription.

A: Dear Susan Tulis, Would you please take a photo of your original prescription and send it to us ?

A: Dear Susan Richards, Your order is in processing. Please don\'t worry. When we ship it, we will email you a trackcing number.

A: Dear Laurieann LeDoux, please take a photo of your original prescription and send it to us.