Q: Hello! I am having a frame replaced because the prescription was not correct when it arrived, when should I expect it to arrive now? It says on the order it's been in checking now for almost a week now. Also, do I need to send back the pair of glasses that it's replacing? Thank you!
A: Dear Madeline, we are sorry for the delay. We have checked your glasses. We would like to tell you that your glasses are finished. We will ship your order out immediately.When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.