Consulting Servive Center

A: Dear Kim Castellanos, Would you please tell us your correct address so that we can correct it for you ?

A: Dear Valorie Winn, We would like to tell you that we have shipped your order out. Your item arrived at the USPS facility in BIRMINGHAM AL DISTRIBUTION CENTER on August 28, 2025 at 4:39 am. The item is currently in transit to the destination. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190384715300133140

A: Dear Brenda, We are sorry to hear that,would you please tell us the reason why you want to return it ?

A: Dear customer, We are sorry to tell you that bogo50 is not buy one get one free discount, it is buy one pair get second pair 50% discount.

A: Dear Guevara Savanna Jo, We would like to tell you that you can send the picture to our email address: service@mail-wherelight.com

A: Dear Rose, We would like to tell you that your item departed USPS facility in RALEIGH NC DISTRIBUTION CENTER on August 28, 2025 at 8:24 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear Pam Barlow We would like to tell you that we\'ve change frame#Flectie 59003 pink to frame#Flectie 59003 green color.

A: Dear Pam Barlow We would like to tell you that we\'ve change frame#Flectie 59003 pink to frame#Flectie 59003 green color.

A: Dear Amari Arie, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Jessa Joehnk, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Erin Martin, We are sorry to hear that, but would you please tell us reason why you want to return ?

A: Dear Reeves Alexis, We are sorry to tell you that we don\'t receive your email, and we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190384715300132747

A: Dear Petersen Alison, We need to confirm the prescription with you since your sph value of right eye is positive and sph value of left eye is negative .And we sent many emails to you, but you don\'t reply us. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

A: Dear Shelia Landry, We would like to tell you that your item arrived at USPS facility in GREENSBORO NC DISTRIBUTION CENTER on August 27, 2025 at 12:52 am. The item is currently in transit to the destination. You will receive it soon.

A: Dear customer,We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Moira Ward, We are sorry to hear that, but would you please tell us your correct PD value ?

A: Dear Nantasha Williams, We would like to tell you that we have correct it for you and you can check the picture below.

A: Dear Stacey, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Ariana Blevins, We would like to tell you that your item departed USPS facility in GREENSBORO NC DISTRIBUTION CENTER on August 27, 2025 at 1:11 am. The item is currently in transit to the destination. You will receive it soon.

A: Dear Stephanie Thompson, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear customer, We can add glasses for you, but we need to charge you price difference. Is that ok ?

A: Dear Brenda, We are sorry to hear that,would you please tell which pair you want to return and reason ?

A: Dear Brittany Dorian, We sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us as soon as possible. We checked your original Rx for frame #A-1242, there is no prism value, but have add value (+1.00) in it .please check the screenshot. It\'s add value,not prism value and base direction.You may fill in the wrong place in the order. We\'ll modified for you in the order. And there is add value in your Rx, Are you sure you wanna use single vision distance lens? We would like to explain to you the difference between single vision lens and progressive lens to help you better choose the right lens for you. If you just want to see things at a distance through their glasses, you can choose single vision distance lenses. If you wanna use glasses for reading or working on the computer,please also let us know. But you have add value in your prescription, usually in this case, the lenses will choose progressive lens. it can see things at both distance and near, and there is no obvious dividing line between the distance, middle and near zones of vision. However, if you have not worn a progressive lens before, we recommend that you can still choose a single vision lens, as there is an adjustment period when wearing a progressive lens. Please let us know your desicion.

A: Dear Alice Romo, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Benita Holt, we would like to tell you that we have double check information in order and have corrected Rx in the order for you.

A: Dear Annessa Smith, Ok, we have correct it for you.

A: Dear Mistie Chandler, About order#80625251802147, In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ? About order#80625271154235, would you please tell us which pair has problem ?

A: Dear Christa Scott, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

A: Dear Sally Catena, We would like to tell you that we have converted single vision distance Rx to single vision reading Rx. We have corrected Rx of glasses#Sims 93308 in tortoiseshell color, glasses#Arlette 7115 in floral color and glasses#Opulence TR9021270 in brown color. So these three pairs of glasses will be single vision reading glasses.

A: Dear Marissa Bluzer, We are sorry to hear that, would you please tell us your correct address so that we can correct it for you ?