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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

CarrieBarnett    Time: 2022-08-10 12:10
Q: Yes please continue with my order.
A: Dear Carrie Barnett, ok, we will continue to process your order.
Stephanie Gentile    Time: 2022-08-09 19:55
Q: When will my order ship?
A: Dear Stephanie Gentile, we would like to tell you that we have shipped the order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000055827248
CarrieBarnett    Time: 2022-08-09 17:33
Q: I don't want to cancel order. Not cancelled with my consent at all.
A: Dear Carrie Barnett, would we continue to process your order ?
DonnaLaRiviere    Time: 2022-08-09 12:43
Q: I am not fully understanding my daughters RX both OD & OS have 1 number each w
A: Dear DonnaLa Riviere, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Susan Newhall     Time: 2022-08-09 05:12
Q: I just want the green round ones as a pair of sunglasses. All this measuring stuff is way to much work. How do I get a typical size?
A: Dear Susan Newhall, would you please tell us which frame you want ?
OmayraSalabarria    Time: 2022-08-08 10:44
Q: La compra no me cogio el bogo.
A: Dear Omayra Salabarria, we have checked your order and two orders both used bogo discount.
LatoyaSingleton    Time: 2022-08-07 11:43
Q: How long will my order ship
A: Dear Latoya Singleton, we will ship your order out this week.
Julie guarino    Time: 2022-08-06 14:12
Q: I have a pair of glasses in cart. How do I get to prescription to change pd
A: Dear Julie, If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .
RoseGore    Time: 2022-08-05 17:57
Q: I paid for express shipping ..... when will they ship?
A: Dear Rose Gore, we would like to tell you that we will ship your order#82207290803575 out this week.
WinifredHampton    Time: 2022-08-04 00:59
Q: How do I remove one of the glass. It is the blue pair
A: Dear Winifred Hampton, if you don\'t pay the money, you can place a new order directly.
SheylaGonzalez     Time: 2022-08-02 22:06
Q: It doesn’t allow me to click the link
A: Dear Sheyla Gonzalez, we have sent it to your email address.
Keona Coburn     Time: 2022-08-02 21:29
Q: How long does it take for frames to be shipped?
A: Dear Keona Coburn, we would like to tell you that you can click this link: https://www.wherelight.com/help.php/helpInfo-42.html
SheylaGonzalez     Time: 2022-08-02 20:59
Q: Hi how long until you ship orders
A: Dear Sheyla Gonzalez, we would like to tell you that you can click this link: https://www.wherelight.com/help.php/helpInfo-42.html
DeairaHenry    Time: 2022-08-02 09:06
Q: It’s over a month dealing with my order what’s the hold up
A: Dear Deaira Henry, sorry for the delay. Your item departed the USPS facility in RALEIGH NC DISTRIBUTION CENTER on August 2, 2022 at 8:44 pm. The item is currently in transit to the destination. You will receive it soon.
JesikaOwens    Time: 2022-08-02 06:12
Q: Adress change
A: Dear Jesika Owens, We would like to tell you that we can change the address in the order. Are you sure that you want to cancel the order ?
BerthaMitchell    Time: 2022-08-01 16:25
Q: I am near sighted. On do I need to choose distance to see far on my lenses.
A: Dear Bertha Mitchell, Would you please take a photo of the original prescription with PD and attach it in the email so that we can convert the prescription for you first?
YoLanda McCoy     Time: 2022-08-01 14:31
Q: The Nidia glasses are 99 cents on the Lucky Spin, but when I add it to my cart, it's the original price $20.95. I want both the green and purple pair but at 99 cents each.
A: Dear YoLanda McCoy, would you please take a screenshot and send it to us so that we can check it for you ?
RoseNEFF    Time: 2022-08-01 08:48
Q: I need reading glasses.They tell me they can make regular glasses into only readers,so the top part would be regular glass or plastic and the bottom would be readers ,can you do this
A: Dear Rose NEFF, do you mean that you want bifocal with line lenses ?
JoanColston    Time: 2022-07-30 10:09
Q: My glasses came but they were not the right prescription what do I do also I can't find my order on my profile what do I do I paid and glasses ate not right order 82207160851181 172687. 07-16-2022
A: Dear Joan Colston, Please don\'t worry, we will help you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?
PamLancaster    Time: 2022-07-29 16:48
Q: Order:-82207291636057 Hi Wherelight, I have just sent my order to you but realised I hadn’t changed my address after sending it. I have now changed my address and I’m hoping it has changed on the order:- New address is:- 3 BIRKDALE AVENUE, DINNINGTON, SHEFFIELD, ENGLAND S25 2SX Thankyou Looking forward to receiving my new specs. ????
A: Dear Pam Lancaster, Please don\'t worry, your address is correct.
Fernando Tellez    Time: 2022-07-29 16:10
Q: Can I find men’s glasses
A: Dear Fernando Tellez, Please click the following link : https://www.wherelight.com/PrescriptionGlasses.php?GENDERS=2&d=men
JillJohnson    Time: 2022-07-29 12:13
Q: I received my glasses and I do love the quality of them but I noticed that when I am looking at small type the center of the text is clear but blurry on the edges. Curious as to why that is. Did I have the wrong PD value?
A: Dear Jill Johnson,If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ . And would you please take a photo of your prescription and attach it in the email so that we can check it for you ?
ReyaWilde    Time: 2022-07-29 08:35
Q: I’m looking to possibly let get a refund or exchange because somehow my glasses got really scratched. Beyond that, the progressives don’t seem right. Let me know what I can do! Thanks!
A: Dear Reya Wilde, Please don\'t worry, we will help you. Would you please take a photo of the scratched glasses and send it to us ? And we found that you ordered bifocal glasses in the new order. Do you mean that you want bifocal instead of progressive ?
P    Time: 2022-07-29 05:38
Q: Hell. I paid for express shipping, you all will honor this, correct ?
A: Dear Patrice Lewis, Yes, we will ship your order via express shipping. But we would like to tell you that the total delivery time for your order is the period of time from when you place your order until the time it\'s delivered to you. It consists of two parts: Processing Time and Shipping Time. The express shipping doesn\'t include processing time. Thank you for your understanding.
OnaHopke    Time: 2022-07-25 10:54
Q: Order. 82205251202359 Moana Glasses warranty for broken spring hinge- how do I submit a warranty claim?
A: Dear Ona Hopke, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
NereidaBuenrostro    Time: 2022-07-25 08:55
Q: Hi, I’m trying to get sunglasses for my daughter and I put in her prescription but it’s asking me for PD but it’s does not have it in her prescription, please help!!
A: Dear Nereida Buenrostro, If you don\'t know the PD, you have rights to contact the doctor/optometrist to get the accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .
Reba Sanchez     Time: 2022-07-24 09:15
Q: I need help in getting choices from my wish list to my cart and checking out.
A: Dear Reba Sanchez, we would like to tell you that you can check the details of the frame and add the frame into your shopping cart.
Penni Taylor     Time: 2022-07-24 02:36
Q: Order NO.: 82207240231000 When I uploaded my prescription I wasn't sure where to put the reading addition, I put it in both right and left and uploaded a photograph of the actual prescription. I hope this is correct? If possible I need them as soon as possible thank you
A: Dear Penni Taylor, Thanks for your understanding. We have checked your prescription and the prescription you filled is correct. We will process your order immediately.
Nadiaromero    Time: 2022-07-23 10:13
Q: Hello I tried to enter my prescription but once I want to add it; the system is asking me to add PD. My prescription doesn't show a number I can enter but it is showing only Dist PD right eye and Near PD left eye. Don't know what to do and would love some help, please.
A: Dear Nadiaromero, If you don\'t know your PD,you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .
Lara    Time: 2022-07-22 17:05
Q: Hi the wells glasses with the rhinestones doesn’t have an option for prescription-can I get them in prescription?
A: Dear Lara, would you please send us the screenshot of the frame ?
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