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Consulting Servive Center

ShonnayeRosette    Time: 2018-06-10 12:12
Q: Hi, I ordered my first pair of glasses from Wherelight over a month ago. I did earn the $6 coupon on my next order because I expedited the shipping on the first order, but I have misplaced the paper that had the coupon code on it. Is there any way that this code could be emailed to me or applied to my account? Thanks Shonnaye Rosette
A: Dear customer, we have sent the coupon code to you by email. Please check it again.
Annie    Time: 2018-06-09 23:45
Q: Hi,Im allergic to nickle is there info on what each frame is made from and is there a way to try the glasses on. No point in ordering if they dont suit my face.:)
A: Dear customer, you can choose the frame which are made by plastic or TR90.
Shannon    Time: 2018-06-09 00:52
Q: How do I delete my account?
A: Dear customer, are you sure that you want to delete your account?
ChelseyChristopherson    Time: 2018-06-08 16:10
Q: I recently received my metal rimmed cat eye glasses and the prescription in them is not the same as any of my other glasses I have ordered. Is there a way that you all can fix the error? They should have been created with the same prescription as the red glasses which I ordered at the same time and put in the same exact prescription information.
A: Dear customer, I\'m sorry to hear that. Please send the picture of the glasses to us by email.
MarceniaCofield    Time: 2018-06-07 18:44
Q: What is the email address to forward a copy of the prescription? Unsure of how to enter it so that my lense are correct
A: Dear customer, you can check the prescription on you account. Or you will get a checking email when you finish the order.
DariaSkilnik    Time: 2018-06-07 18:18
Q: how can I use the prescription on file.
A: Dear customer, you just fill in the prescription form when you place the order.
Nicole    Time: 2018-06-07 13:54
Q: Hi! I purchased a pair of Dream Weaving on 8/3/2017 and they broke! They are my absolute favorite pair of glasses. Is there a warranty or anything on the glasses or can I get a replacement pair? The bottom rim snapped this morning as I was cleaning them.
A: Dear customer, I\'m sorry to hear that. There are 9 months since you get your glasses. You need to place a new order if you want get a new glasses.
PamelaReid    Time: 2018-06-07 01:57
Q: Hello, I was wondering if I could get an itemized invoice for my glasses that I ordered? In the USA my insurance reimburses part of the cost, but they need to know specifically in an official invoice. I need the specific amounts I paid for the frame, the lenses and the anti-reflective coating. My order Id#2171126173356 ordered 2017-11-26. The invoice in the order section of my account is not specific enough to send in for reimbursment. Thank you. Pamela Reid
A: Dear customer, please check the email later. We will send the receipt to you by email.
Jessica    Time: 2018-06-06 20:02
Q: I am trying to purchase some prescription glasses for distance, but my prescription is not available to order on the drop down menu.
A: Dear customer, please send a picture of the prescription to us by email. We will tell you how to place the order.
barbaradilliot    Time: 2018-06-06 15:14
Q: I am having problems with my order. I have not received a phone call and it's been two days. Could you please give me a phone number.
A: Dear customer, I\'m sorry for that. We will call you within two days.
TheresaTurino    Time: 2018-06-06 11:55
Q: need help ordering glasses. also i got something on phone that said a pair was 9.98 w lenses and its more money when i try to order
A: Dear customer, please send us the screenshot to us. Hope your reply.
PatriciaFells    Time: 2018-06-06 08:29
Q: hello just ckecking on my order
A: Dear customer, what can I do for you?
CarlaWhite    Time: 2018-06-05 13:17
Q: I am looking for the prescription for the glasses that I ordered. Is that available?
A: Dear customer, we have checked your order. Your glasses have been shipped out on 02th/06/2018. If you want a glasses with prescription, you need to place a new order.
Julie    Time: 2018-06-05 09:07
Q: Hi. I got a coupon code for $5 off. I tried to order glasses and put the code in but I wasn't able to complete that order because I didn't know I couldn't use my FSA Mastercard on this site. So, I canceled that order (# 2180531102319) since I didn't have any other cards with me at the time. Now, the coupon code will not work even though I never technically used it since I cancelled the order. Is there any way that I can still use the code or get another one? Thanks for your assistance.
A: Dear customer, we have changed the status of your coupon code. You can use it again.
SarahSchmidt    Time: 2018-06-04 12:56
Q: I ordered two pairs of glasses with progressive lenses.They arrived today. I can sort of see out of the first pair if i squint. The second pair I can't get my eyes to focus at all. This is not my first pair of progressives. I think either the height of the up close section is off, or the pd is not at 59 as I requested.What should I do?
A: Dear customer,concerning your case, you are advised to take the glasses to a local optical shop for inspection and provide us with formal inspection result so that we can see what is the problem and if the glasses are made incorrectly by us, we will remake the glasses for you at no addtional cost.
janie    Time: 2018-06-04 10:29
Q: do have reading glasses?
A: Dear customer, yes, we have.
VivianaMelendez    Time: 2018-06-04 10:11
Q: Good days by this means I want to notify you to look for the restoring of the package of this order. the message is like it stayed in CHINA from that date May 26, 2018. And this message comes out: May 26, 2018, 11:11 am Processed Through Facility NANJING EMS, CHINA
A: Dear customer, I\'m sorry for that. But the free shipping will take 30-45 business days to deliver the glasses. If you can\'t get the glasses in the in the prescribed time, we will remake the glasses for you. Don\'t worry.
Amanda    Time: 2018-06-02 12:53
Q: How do I "Try On", the glasses? Im not seeing the option to do so.
A: Dear customer, we have to tell you that not all our frames have this function, you can tell US the frame number so that we can check it for you first.
Charee    Time: 2018-06-01 09:36
Q: I HAVE A COUPON CODE FOR $6.00 OFF AND THE SYSTEM WILL NOT TAKE IT. I REEIVED THE COUPON WITH MY PREVIOUS ORDER, WHY WILL IT NOT TAKE THE COUPON CODE?
A: Dear customer, can you tell us the coupon code so that we can can check it for you first?
ShannonRay    Time: 2018-06-01 09:03
Q: how do i change something in my shopping cart?
A: Dear customer, you can click edit to make changes, if you still have problems, please feel free to contact us.
Chinelo    Time: 2018-06-01 06:01
Q: I ordered a pair of glasses with progressive lenses yesterday and i just got the email and realized that i put in the wrong city in my address. The city is supposed to be Ottawa and not Toronto. How do i change that? I don't want there to be confusion while shipping. Thanks
A: Dear customer, we have changed the city name to Ottawa.
Dina    Time: 2018-05-31 10:49
Q: I was told my prescription is on my frames is that true?
A: Dear customer, You can order prescription for the frame you prefer on our website if you like.
SonyaThorn    Time: 2018-05-31 10:20
Q: hi, could you give me tracking info on my order from 5/16/18. I didn't receive a confirmation email with shipping tracking info. thanks
A: Dear customer, ou can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110200830938902984 Please connect us quickly if you don not receive your package within 6-14 Business Days. Thanks for your understanding and hope you have a happy shopping time.
MelodyBrown    Time: 2018-05-31 08:28
Q: What happen to where you could up load a picture to see what the glasses look like?
A: Dear customer, you can click the \"TRY ON\" on the product page.
chelseawaite    Time: 2018-05-30 20:44
Q: Im thinking of ordering the Trudy frames with my prescription in a tinted sunglasses. Can I get these with a rose gold mirror finish?
A: Dear customer, we have to tell you that we do not offer mirror finish for common glasses.
Nonnie    Time: 2018-05-30 17:54
Q: Order:2180530174451 Hi, i order this kids glasses with polarized function. But my order details doesnt show any additional polarized prescription. Please adjust the order details accordingly. thanks
A: Dear customer, I\'m sorry. We can cancel this order and refund to you. And you can place a new order. If you can accept it, Please tell us first. We need to recovery the coupon code.
AngelaAbate    Time: 2018-05-30 13:05
Q: Order: 2180515110626 When can I expect these to ship?
A: Dear customer, I\'m sorry for that keep you waiting for a long time. We will ship out it this week. Don\'t worry.
AngelaGreen    Time: 2018-05-29 17:04
Q: Hi I am having trouble uploading a photo. I can't rotate the photo or adjust using "controls at the bottom"? Can you send better instructions? Thanks
A: Dear customer, I\'m sorry. You can use the \"TRYON\" by computer.
Risa    Time: 2018-05-29 16:16
Q: I ordered three pairs at same time. All same progressives Rx. But the 2180516100141 pair is really bad and I can't focus, it is "distorted" when I look mid-down and I can't see well. The other two pairs are perfect. What can be done? I absolutely love the frames, just disappointed that the Rx is not working... Thank you for some assistance!
A: Dear customer,concerning your case, you are advised to take the glasses to a local optical shop for inspection and provide us with formal inspection result so that we can see what is the problem and if the glasses are made incorrectly by us, we will remake the glasses for you at no addtional cost.
YanirisMendez    Time: 2018-05-29 10:54
Q: I ordered my glasses 11 days ago, on 5/18/2018 and I payed for the most expensive shipping 3-10 days and my order still has not been shipped. What will be done to compensate this extreme delay? Thank you.
A: Dear customer,I\'m sorry for that keep you waiting for a long time. Your glasses have been shipped out. Today we will send the shipping number to you. You will get it soon.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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