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Consulting Servive Center

Susan Munro    Time: 2018-08-23 09:41
Q: Do you do varifocals
A: Dear customer.We can do multifocal lenses such as bifocal lenses, free form lenses and progressive lenses. We can not do varifocals.
JariusEdens    Time: 2018-08-23 08:17
Q: Good morning, I wanted to inquire if I may be able to exchange my frames. I received my glasses and the shape of the frame is is causing retina pulling per my doctor and I am unable to see out of them. Could someone please contact me. Thank you so much.
A: Dear customer, can you take a photo of your original prescription and attach it in the email? We will check and solve your problem.
Shantafrancis    Time: 2018-08-23 07:14
Q: where can i Upload my presription
A: Dear customer, you can take a photo of your original prescription and attach it in the email. We will read and check for you.
KaelaRose    Time: 2018-08-23 06:55
Q: Package Ly586843659cn have been mail since the 14 and I cannot get training updates thanks
A: Dear customer, your package is delivered on 08/23/2018. You can check your mailbox first.
HollyBennett    Time: 2018-08-23 06:53
Q: Received my glasses and something isn’t right. When I put them on, I see almost cross eyed. Can I return the glasses?
A: Dear customer, can you take a photo of your original prescription and attach it in the email? We will check and solve your problem.
KimberlyAnderson    Time: 2018-08-22 17:43
Q: Can you please provide me with the status of my order? There have been no updates in over a week. Thank you.
A: Dear customer, sorry for keeping you waiting. I have checked for you, we can send the package to you today.And you will receive the tracking number.
michellesparkles    Time: 2018-08-22 15:37
Q: Do you have baddams in yellow? If not will you be restocking?
A: Dear customer, this frame in yellow has been sold out. We will restock it later.
NikeshiaSmith    Time: 2018-08-22 08:29
Q: Hi please confirm if you do this prescription Right Eye SPH -0.75 Left eye SPH-0.75 CYL- 0.50 AXIS94
A: Dear customer, we can do this prescription.
Audi    Time: 2018-08-20 12:51
Q: Hello, How far along is the glasses in Processes?
A: Dear customer, I\'m sorry to let you wait so long. We will ship out your glasses this week. Don\'t worry.
Maria    Time: 2018-08-20 08:45
Q: do you have an app where I can upload my pic and then I can apply different style glasses virtually so I can see which frame best suits me?
A: Dear customer, you can click the \"TRY ON\" on the top of the product page.
Ash    Time: 2018-08-19 19:44
Q: I am interested in the Cameron sunglasses but the temple length is very short. I am wondering if there is a possibility to have longer arms, around 135-140, on that frame style?
A: Dear customer, sorry, the size of the frame is invariable. The arms is not short.
Alex    Time: 2018-08-19 10:58
Q: Hi please confirm you can do this very high prescription. OD( Right Eye) eye: sph -27.0 ; cyl -5.0 ; axis 25 OS (Left Eye) eye: sph -29.0; cyl -5.0; axis 165 PD(pupil distance):30-29( in mm)
A: Dear customer, I\'m sorry to tell you that we can\'t do this high prescription lenses.
Alex    Time: 2018-08-19 10:57
Q: hi, Can you guys make high prescription of -29?
A: Dear customer, I\'m sorry to tell you that we can\'t do this high prescription lenses.
JaniceHarper    Time: 2018-08-18 09:42
Q: The Gladys No.2892 the other color is it a wine or burgundy color?
A: Dear customer, the other color of this frame is wine color.
DawnWashington    Time: 2018-08-18 08:26
Q: Order No.:2180815070137 I have two charges for this order. One from wherelight, completed, the other from PayPal, pending. I will need a refund on one of the charges. Please contact me by phone, if necessary.
A: Dear customer, we will check your payment. If we get twice, we will refund to you. Don\'t worry.
KymHunt    Time: 2018-08-18 08:10
Q: I placed an order last night for a pair of black glasses and I just wanted to make sure I'm getting what I ordered because it said out of stock. Maybe it went out of stock after I placed my order but I need to make sure. I was also unable to able my $6 discount. Can you apply it?
A: Dear customer, we have checked your order. The frame in your order is in sales. Don\'t worry.
SharonParmelee    Time: 2018-08-18 00:47
Q: Hello, I failed to put the PD on my prescription......where do I go to edit the information on my script? Thank you!!
A: Dear customer, we can\'t find your order. Please tell us your order number and your correct PD, we will change it for you.
HeatherHodges    Time: 2018-08-17 14:14
Q: i HAVE NOT EVEN RECEIVED A TRACKING NUMBER. MY EMAIL IS HTHOMASHODGES@YAHOO.COM MY WORK EMAIL IS THOMASHODGESH@GENESISHEALTH.COM I LIKE FOR U GUYS TO USE MY YAHOO EMAIL.
A: Dear customer, we have sent the message to your email THOMASHODGESH@GENESISHEALTH.COM. Your glasses will be ship out this week. Don\'t worry. Hope your understanding.
EmilyKuhl    Time: 2018-08-15 23:58
Q: Hi, for some reason my prescription was not added to the second pair of glasses that I ordered, even after putting it in multiple times. Can my prescription be added to those glasses please? My order number is 2180815171913 and the glasses I'm concerned about are the Taibrea. Thank you.
A: Dear customer, we have changed your prescription. Please check it again.
EvelynTorres    Time: 2018-08-15 15:58
Q: Hi, I tried to track the shipping and it said that the ship was returned to the sender. How is that possible if I received my last glasses to the same address last time. Please would you check what it's is going I really need the glasses they have been ordered on July 23.
A: Dear customer, we have checked your order. And we find that your address is incorrect. You fill in the email instead of the address. Your glasses is on the way to return back to us. Please tell us your correct address. We will send it again when we get the glasses. Please wait few days.
RoxsanaHerrera    Time: 2018-08-15 13:15
Q: IM CHECKING ABOUT MY SHIPMENT- THE TRACKING NUMBER HAS NO INFORMATION LY556433859CN
A: Dear customer, you can check the shipping status at http://www.17track.net/en/track?nums=LY556433859CN Please connect us quickly if you do not receive your package within 30-45 Business Days. Thanks for your understanding and hope you have a happy shopping time.
SandraV    Time: 2018-08-14 12:50
Q: I just placed an order 2180814124523 and for some reason the color changed to white. Can you please change it to purple? Tank you This is the Raleigh Model/ Thanks
A: Dear customer, we have changed it for you. Please check it again.
TeresaGonzales    Time: 2018-08-13 13:37
Q: I just got my cateye glasses in the mail today and one of the sides on the frame is loose. This is my second pair of these so I know something is wrong with them. I need to return them and/or have them remade. Please let me know? The order number is 2180725183337. Thank you.
A: Dear customer, I\'m sorry to hear that. Please send the picture of the glasses to us by email. We will solve the problem when we check the email. Hope your reply.
SandiNowosielski    Time: 2018-08-12 09:30
Q: i see that my glasses were changed to different lenses because of prescription strength. does this mean the glasses will be thinner or thicker? my order number is 2180812085246
A: Dear customer, your new prescription are stronger to before. But the lenses thickness is still 1.55. Your glasses will be thicker.
LeslieJ    Time: 2018-08-11 11:18
Q: Many of your frame sizes (e.g. width) are incorrect. I found this, as some of the same frames are sold on several other sites. I would like to order some glasses, but not sure what I would be getting. Do you have any plans on correcting the information? Thank you.
A: Dear customer, thank you for your advice. We may have different parts of the data to display the data.
KaelaRose    Time: 2018-08-09 18:46
Q: Hi my i have please my glasses order on August 6 my bank had cleared your payment of order 2180806045116 are my glasses in process order.??
A: Dear customer, we would like to tell you that it is still being processed and when it is shipped out, you will receive a tracking number.
MariahHeck    Time: 2018-08-09 06:51
Q: I just placed an order and it says all my frame colors are out of stock. I only want the frames that I have chosen and not a replacement. Can I wait for them to come back in stock?
A: Dear customer, we would like to tell you that all the frames you chose are available.
WendyMalkin    Time: 2018-08-08 19:47
Q: Hi. I'm ready to place my order, but for some reason I'm being charged for shipping. Your website says free shipping---please clarify. Thank you.
A: Dear customer, we are free shipping for some areas ,not all. We will work hard to improve our work in this area.
JENNIFERTURNER    Time: 2018-08-08 14:14
Q: Received glasses and as I was putting them on the ear piece broke what are my options
A: Dear customer, I\'m sorry to heat that. Please send the picture of the glasses to us by email. We will solve the problem when we check the email.
KimberlyBlack    Time: 2018-08-08 13:30
Q: Hello- I've been trying to track my order #2180622001549 from July 26th. The order states it was shipped, then the order says shipment allocating. Can you please confirm as to where my order is? Thank you, Kim
A: Dear customer, this order is on the tract to America. The free shipping will take 30-45 business days.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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