Buy Prescription Glasses Online at Affordable Prices

Shawna Time: 2018-03-09 10:39

Q: The style "Madison", #97565, Ladies - L, is listed out of stock in Red. Do you anticipate ever getting the color ever again?

A: Dear customer, I\'m sorry to tell you that we will get them again two months later.

ValerieIrvin Time: 2018-03-09 10:34

Q: Order 2180206152945 I paid extra for shipping, so not only should you reimburse the shipping fee, now I would like the $38.oo coupon for Womans Day! Thank you! If you don't ship out the glasses in the next 3 days, please just refund my money.

A: Dear customer, we will ship out it today.

AllisonGrant Time: 2018-03-09 10:04

Q: I think I miscalculated the Pupil distance for my glasses that I just ordered. It was 5 inches and I converted it to 50 mm but I think it should be 127 instead? I just want to make sure before the glasses are sent out. Thanks

A: Dear customer, since it is beyond usual range. An average is about 62mm, and most, 97% or so, fall within 54 to 74 range. If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.

EleanaRamirez Time: 2018-03-09 07:20

Q: Good morning, I would like to know if there was a possibility to scan my prescription and attach it to the section where it is to provide my eyes prescription? Just wondering because I am a little confused on how or what I have to indicate since it is OD: 11 -0.75x150 OS: 11 -0.50x030 and add +0.75 that is what I understand from the paper the Dr. Gave me Please let me know because I really would be needing my progressive glasses. Thank you so much have a beautiful day!

A: Dear customer, please send the picture of your RX to our email, we will reply to you.

LynCarpenterEngelkes Time: 2018-03-08 13:17

Q: I see there's a $38 dollar coupon offered for women's day today, but I don't see the code. Please advise

A: Dear customer, you will get the coupon when you get the glasses.

ElyceMcClendon Time: 2018-03-08 12:42

Q: I'm attempting to pay for my frames but it's not allowing me to receive the $38 coupon.

A: Dear customer, you will get the coupon when you get the glasses.

LakeishaCraft Time: 2018-03-07 21:15

Q: I purchased a pair of glasses on 2/8 and unfortunately the tracking info isn't updated via USPS since 03/5/18 Are you able to provide an update. Order # 2180207231144 I'm concerned the shipment is lost.

A: Dear customer, Please contact your local post office to check the position of your package first. Please wait a few days. If you can\'t get it finally, we will solve the problem.

SophieBooker Time: 2018-03-07 14:57

Q: Just received an email concerning glasses ordered 3-7-2018. The lenses should be fashion. No prescription in glasses. Thank you. Any problem please email me.

A: Dear customer, we know. We will ship out it today.

NicoleMeltzer Time: 2018-03-07 09:42

Q: Hi, I purchase a pair of glasses on 2/8 and they were shipped on the 25th, but have no arrived to Michigan from Texas. I called the postal services, but they have not received it or know where it is. My order # 81802081707149. I believe the package is lost.

A: Dear customer, we check the logistics information. They show that the item is currently in transit to the next facility as of March 4, 2018. Please wait a few days. If you can\'t get it finally, we will solve the problem.

Charissa Time: 2018-03-06 13:21

Q: When will these be back in stock Vanessa Number: 10244 Silver

A: Dear customer, we will get it back two weeks later. Please wait for some days. Thank you for your love.

SydnieEchols Time: 2018-03-06 13:04

Q: I ordered Xenia 97174 and I have discovered that one of the lenses is cracked slightly at the top. Is there anyways I could get them fixed or replaced? Thanks.

A: Dear customer, please send a picture of it to our email. We will solve this problem when we check your email. Hope your reply.

MaureenCalgie Time: 2018-03-06 06:48

Q: I have lost my prescription for my glasses and need a new pair. is that info on my account somewhere because I have ordered from you before and my prescription is still the same

A: Dear customer, we will send your RX on the order to your email, please check it later.

DanielleLyons Time: 2018-03-05 14:22

Q: My item has been in preshipment for a week. What gives?

A: Dear customer, your glasses have arrived in USA. You will get it soon. Don\'t worry.

Rosalind Time: 2018-03-05 14:12

Q: I have asked to be contacted as to when my order will be shipped and no one has contacted me. Ive ordered them over a month ago,

A: Dear customer, I\'m sorry to let you wait so long. We will ship out your glasses this week, don\'t worry.

NikkiBattle Time: 2018-03-05 10:12

Q: The last update I received regarding my order was 2/25. Can you please tell me when I can expect my glasses to be shipped? The last update seemed to be stating that they were preparing for shipment, but I haven't received a shipping confirmation. Thanks!

A: Dear customer, I\'m sorry to let you wait so long. We will ship out it when they are finish. Hope your understanding.

Natasha Time: 2018-03-04 19:27

Q: hi, can you decipher my order status please? is it about to be shipped? 2180211204148 ty

A: Dear customer, I\'m sorry to let you wait so long. We will ship out your glasses this week. We will send the shipping code to you when we ship out it.

BeckyWard Time: 2018-03-02 21:33

Q: I see that I have been given my Black Friday credit, but want to be sure I'm receiving the glasses I ordered. My order has been processed, so I expect to still receive my glasses. That was the reason for the Black Friday purchase. Thank-you.

A: Dear customer, don\'t worry. Your glasses has been finished. We will ship out it today.

monacarlis Time: 2018-03-02 16:28

Q: i am answering an email sent to me i need single vision prescription please

A: Dear customer, we know and we will process your glasses ASPS.

TracieWarm Time: 2018-03-02 16:17

Q: Hi there I am looking for an update on my glasses. My order number is 2180129154545. I was told there was going to be a delay but i haven't heard anything in a while Thank you Tracie Warm FL

A: Dear customer, I\'m sorry to tell you that the frame will be delayed. You can change another frame. Hope your reply.

PriscillaAddison Time: 2018-03-01 19:49

Q: I ordered 2 pairs of the Moana glasses, one clear prescription and the other tinted prescription (sunglasses). I, however, only got the sunglasses. Could you please check up on this and send me the clear ones too? Thanks, Priscilla.

A: Dear customer, we find that the USPS shows that your package has been delivered, please contact your local post office to check the position of the package first. Thank you.

LisaPittman Time: 2018-03-01 11:27

Q: I am trying to pay an additional 21.90 fee for a prism in my glasses order. The link you sent me does not work. I tried to log on to the Pay Online tab to manually enter it, and can not do that. Please advise or place it on my account so I can log in and pay securely. thank you Lisa Pittman Norman, OK

A: Dear customer, we have sent an email to you, please check your email.

Jazmin Time: 2018-03-01 06:30

Q: Hi, there are no tracking updates available for my order. There is a tracking number, but it just says label created. Can you please give me an estimate of when my order should arrive? Thanks! Order # 2180212065058

A: Dear customer, we have checked the order and find that your glasses have arrived in USA. We will get it soon.

LynetteMeeker Time: 2018-02-28 15:38

Q: Hi there. I received a text from you informing me that one of the my glasses (order) was out out stock. I didn't receive an email and I have check my orders and I don't see anything that indicates so. Can you please let me know. thank you. Lynette. my order number is: 2180212101615

A: Dear customer, the black of the frame Vanessa are sold out. You can changed another color or another frame. Please tell us by email:service@mail-wherelight.com. Hope your reply.

SharonSmith Time: 2018-02-28 05:51

Q: Can you please email me a copy of the receipt for order #2180227121259 that only shows the total of the order before the discount. I need it so I can be reimbursed by my vision insurance. Thank you!

A: Dear customer, we will send the receipt to you when your glasses are shipped out.

ColleenHenning Time: 2018-02-26 17:37

Q: Is photochromatic the same as transition?

A: Dear customer, yes.

sanda Time: 2018-02-26 15:06

Q: Please let me know if you have any sunglasses that are bifocal/progressive or transition lenses.Thank you so much!

A: Dear customer, sorry, we can\'t do the sunglasses with bifocal/progressive or transition lenses.

Becky Time: 2018-02-26 14:38

Q: I found the card that has the coupon code from the Black Friday sale. The code is:cd0acn169005rn1253 & it's value is $32.90. Please apply this to my latest order instead of the coupon code I used. Thank-you.

A: Dear customer, we will change it for you and refund to you.

DebraColquitt Time: 2018-02-26 12:28

Q: Hi- My order #LS606845228CN did make it to the US, however, your company failed to put an address on it, therefore the post office has sent back the package. So I am asking for a refund. thank you Debra Colquitt

A: Dear customer, I\'m sorry that we can\'t find the wrong address on your order. The glasses will return to us, and we will send to you again. Please tell us your correct address. We will give you a coupon for sorry.

KellyFletcher Time: 2018-02-26 09:03

Q: Do you offer a refer a friend service?

A: Dear customer, we don\'t have this service.

LaToniaDavis Time: 2018-02-26 07:12

Q: I would like to replace it with the following.. FRAME: Sku ：3014 Size ：16-44-140 Color：purple $29.95 (with the same prescription) as ordered previously..

A: Dear customer, we have changed the frame, please check it again. Thank you.

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