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Caroline Naud Time: 2025-08-06 15:33

Q: hello, my new prescription has Horizontal and vertical prism levels. There's not a separate spot to enter the vertical prism numbers. Also, My vertical prism is UP /Down. was not an option on the drop down list. Are you able to make my perscription? Please let me know. Thank you,

A: Dear Caroline Naud, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

mcampbell0110 Time: 2025-08-06 13:40

Q: I was told by your company that I would receive a refund IMMEDIATELY if I cancelled my dispute with paypal and that has not happened. Please refund me.

A: Dear Maggie Campbell, Thanks for your understanding, we will refund you the money $25.72 today.

kgrcedilla Time: 2025-08-06 10:05

Q: I’m following up about my order: 80725111255432, received a notification that it was shipped on July 29, 2025. When I checked USPS tracking number, it states “Pre-Shipment Shipping Label Created, USPS Awaiting Item PLANO, TX 75074 July 29, 2025, 4:23 am” I would like to know why it’s taking over a week for USPS to receive my order so that it may be on its way? Looking forward to your reply.

A: Dear customer, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

EMMA Flores Time: 2025-08-06 09:31

Q: Please where is my order I will be going out of town next weekend. HELP. emma

A: Dear EMMA, We would like to tell you that your item arrived at USPS facility in DALLAS, TX 75211 on August 6, 2025 at 10:41 pm. The item is currently in transit to the destination. You will receive it soon.

Andrea Bruinsma Time: 2025-08-06 09:25

Q: I forgot to update my shipping address and need to change how do I do so?

A: Dear Andrea Bruinsma, We would like to tell you that we have corrected it.

ruthpaige Time: 2025-08-06 06:47

Q: What is the tracking information for my order?

A: Dear Ruth Danoff, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50326924637&requester=WT/trackdetails

jntfrias J Time: 2025-08-06 05:45

Q: My shipping information is not tracking properly. Just states label was created. How else can I track my package it has been shipped?

A: Dear customer, We would like to tell you that your item arrived at the USPS facility in OLATHE, KS 66061 on August 6, 2025 at 9:54 pm. The item is currently in transit to the destination. You will receive it soon.

pamstanley1962 Time: 2025-08-05 19:29

Q: I paid for faster delivery when will they be shipped and when will I get a tracking number

A: Dear PAMELA STANLEY, We would like to tell you that we will ship your order out this week.

taylorleannbrown99 Time: 2025-08-05 18:43

Q: Where are my glasses?

A: Dear Taylor Brown, We would like to tell you that your package has arrived at Facility in Mebane, NC, United States You will receive it soon. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50332877016&requester=WT/trackdetails

spannalf Alfredel Time: 2025-08-05 16:26

Q: Order# 80725280320291 Where is my order?....I paid for advance shipping.

A: Dear Alfredel Spann, We would like to tell you that your item departed USPS facility in GREENSBORO NC DISTRIBUTION CENTER on August 5, 2025 at 10:53 pm. The item is currently in transit to the destination. You will receive it soon.

S Time: 2025-08-05 11:54

Q: Hi, thank you for giving me the points for the 2 other reviews. I did 7 more with pictures. I saw it was 200 points per picture and review but each time I submit one it doesn’t process. I was wondering if that still was active or if it’s just temporarily down. I still have more glasses to submit a 5 star review for and picture and was wondering if it could load the points in afterwards or how to retrieve the points each time.

A: Dear Cheyenne Adams, we are sorry to tell you that points will not be credited immediately. Please wait for a while .

Vincia Colbourne Time: 2025-08-05 10:43

Q: Can a color frame be changed during the time of processing the order?

A: Dear Vincia Colbourne, Please tell us the frame you want to change so that we can change it for you, thank you.

Amber Hardy Time: 2025-08-05 09:07

Q: Why hasn’t my order been shipped out yet? 80725162115477

A: Dear Amber Hardy, We would like to tell you that we have shipped your order out. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385895900635400

jmanuelcruzb Time: 2025-08-05 08:27

Q: Hi, I wanted to know the status of the order, thank you very much

A: Dear customer, Please tell us the order number first so that we can check it for you, thank you.

Veronica Moore Time: 2025-08-05 08:12

Q: I placed an order on July 21st. I received a shipping update on July 29th. It has now been a full week and the shipping status is still showing "label printed" and has not yet been shipped out. When should I expect my order to be sent? Order # 80725211432060

A: Dear Veronica Moore, We would like to tell you that your item arrived at the DES MOINES IA DISTRIBUTION CENTER destination facility on August 5, 2025 at 9:16 pm. The item is currently in transit to the destination. You will receive it soon.

yiseniasoto Y Time: 2025-08-05 04:23

Q: My frame broke. This is the second time I am reaching out. I already e-mailes a picture of the frame. Please help me in fixing them.

A: Dear Yisenia Soto, We are sorry to hear that, and we have replied your email, it seems that you don\'t receive it. And we are sorry to tell you that we don\'t receive the photo of broken glasses, would you please send it to us again ?

sourheart Time: 2025-08-04 20:21

Q: My PD is a lower number than you have on the drop down menu. My right eye is 29.5 and my left is 31. I'm super bummed that I can't accurately enter my prescription, I really like these glasses

A: Dear customer, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

atayhrt26 Time: 2025-08-04 17:20

Q: I need to return two pairs of glasses. I couldn't figure out why they were pinching my nose, but then I saw in the measurements, that both of them had smaller bridge widths than the other two pairs thay I got. I would just like to return them or do an exchange. However it works when they just dont fit my face. Prescription was fine. Please let me know wjat to do to send them back to you.

A: Dear customer, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

sarfrazamar8 Time: 2025-08-04 16:02

Q: Hello I placed a order for glasses order number 80725111822349 but when I got them they were very weak and flimsy and one side looks like it’s higher then the other even when I was sitting straight and my face was straight the left side looked like it’s higher then the right like basically the glasses look like there on a angle

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

ruthpaige Time: 2025-08-04 14:33

Q: 20725281327516 That is my order number. When will they ship??? Thank you.

A: Dear customer, We would like to tell you that we will ship your order out this week.

shortzia Time: 2025-08-04 13:15

Q: H my glasses I order in May 2025 order 80325241314524 broke on me 2 days ago. I would like return them and reorder the same pair please

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

jonihenscheid Time: 2025-08-04 12:27

Q: Found 4 lovely glasses would purchase only can't get correct size NEED Small!!! I am so sad. Purchased Blanche SN:50691 tortoise shell in 2023 loved them, time for new glasses and now you have no options for me. Please let me know if some Small cat eye frames become available.

A: Dear customer, We are sorry to tell you that Blanche is discontinued, but you can check the frames in this link: https://www.wherelight.com/eyeglasses?size=110127309010601030120150&pd=51&gooodsSort=1

cdb.jwa.1009 Time: 2025-08-04 10:57

Q: Cancel order

A: Dear Courtney Pacini, We need to confirm the prescription with you since cyl values of glasses#X2030 are very strong . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And for the other pair#6094, are you sure that you want plano glasses ? And are you sure that you want to cancel the order ? Would you please tell us the reason why you want to cancel the order ?

Cheyenne Adams Time: 2025-08-04 09:59

Q: How do I recieve the 200 points for submitting a review? I tried twice and neither ones loaded in the points after submitting a picture.

A: Dear Cheyenne Adams, We would like to tell you that the points has been added in your account, you can check them later.

Sonja Strickland Time: 2025-08-04 09:48

Q: Why is it taking so long for my invoice to be downloaded?

A: Dear Sonja Strickland, We would like to tell you that we have sent the receipt to your email address, you can check it later.

Lolita Thompson Time: 2025-08-04 09:24

Q: When will my order #80725241247166 ship?

A: Dear Lolita Thompson, We would like to tell you that we will ship your order out today.

Jacqueline Vespe Time: 2025-08-04 07:15

Q: Please ship my order to 24 Hunt Road Westmoreland NH 03467 and confirm that you received my request. thank you!

A: Dear Jacqueline Vespe, We would like to tell you that we have corrected it

Shy Time: 2025-08-04 06:57

Q: Hello, I recently saw we could write reviews and submit a picture for 200 points but each time I tried it (twice), it didn’t give me my points. Is there a way to receive points for each review & future review I submit?

A: Dear Cheyenne Adams, We would like to tell you that the points has been added in your account, you can check them later.

Sonja Strickland Time: 2025-08-04 06:43

Q: How can get a printed receipt for my order?

A: Dear Sonja Strickland, We would like to tell you that we have sent the receipt to your email address, you can check it later.

josie jacobson Time: 2025-08-03 19:56

Q: Hello. I ordered a pair of glasses and they came really big, i could’ve sworn i chose smaller ones but they came large. Could i by any chance get a smaller pair sent out to me?

A: Dear Josie Jacobson, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

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