Consulting Servive Center

A: Dear customer, I will sent your prescription to your email, please check it a moment.

A: dear customer,you can email us your RX. If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear customer, sorry to disturb you. The shipping company has some problem, so they delay delivering goods some days. And They deliver goods yesterday, please wait some days.

A: 2017-06-12 23:25 Despatched to overseas (Country code: US) dear customer, we have checked for you,your package was on your city,and i think you will receive it soon,

A: Dear customer, I have cancelled your order 81706131143515,and I will give you back your refund.

A: Dear customer, we checked it, information didn’t update, please wait a few days, thanks for your understanding. Best wishes.

A: Dear customer we’re so sorry for the trouble brought to you. you can wear our glasses and take a front photo to us .we will choose suitable frame according your photo and give you $5 Coupon when you pay the new order. Thank you for your cooperation and understanding. Best wishes

A: Dear customer, your package has arrived in your country at 10/06/2017. I think you will receive your package soon.

A: Dear customer, we get the message, and we will make them single vision.

A: Dear customer, we have checked your order, and you buy the frame only.

A: dear customer , you can visit our website and choose lens for your RX, and we will do the right RX for you .you should get and fill in right RX.

A: Dear customer, please check your address again. If you fill in the wrong address, we will give us a coupon. If the shipping is wrong, we will remake it.

A: dear customer, we checked it for you and found that your order had paid successfully.

A: dear customer, we will change it for you.

A: different lens has different price, you can check it in our website.

A: choose the frame you like first and then fill in your prescription

A: Dear customer, we checked it for you, your package was flew to you on 2017-06-02, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes

A: dear customer, there is the size in the detail page, you can check it. :)

A: dear customer, you can choose the Multifocal Lens after you choose the frame, then you will have the option to select the Cylinder and ADD option.

A: you choosed frames is middle ,and if you want to change others ,plz email us your new choose.

A: dear customer,Would you please tell us if you want single vision reading glasses? If you have a multifocal prescription, to get single vision reading glasses, take the ADD and add it to the SPH, enter the new total in SPH and do it for both eye. Please remember that the CYL and AXIS do not change and the PD should be reduce by 3mm since your eyes get closer when reading. Please double check with your eye doctor and tell us correct information so that we can process your order.

A: yes, you can do.you should have your RX

A: yes, we received your order.

A: yes,we received your order.

A: https://www.wherelight.com/wl/GetInfo-1004.html you can try this pair, and you can search our website ,www.wherelight.com and find the details of the frames.

A: can you email us your photo of the glasses?

A: yes, your order was non-payment,and you can try Credit Card to pay it.

A: Dear customer, you should check your eyes again. If you use the old one, you can\'t see things clearly

A: Dear customer, you choose the frame which you like and click the \"select lens\" in the product page. You can fill in the prescription form at the next page.

A: Dear customer, don\'t worry, this shipping will take many days in the beginning. We will follow your package.