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Consulting Servive Center

KimNoble    Time: 2018-06-14 16:53
Q: Hello, i received my glasses, however, my i have the wrong prescription. My script should be - and instead i ordered +. i am nearsighted and the glasses i received are for reading.Is it possible to have my lenses switched out for the correct prescription? thank you.
A: Dear customer, I\'m sorry to hear that. But we do the glasses according to your prescription on the order. So we can\'t remake for you. You want correct glasses, you need to place new order.
KarenPermenter    Time: 2018-06-14 11:28
Q: do you have multi vivion sunglasses
A: Dear customer, I\'m sorry that there are not multi vivion sunglasses. You can do the multi vivion glasses with tint.
Sam    Time: 2018-06-14 07:34
Q: Hi, I purchased two pairs of glasses in December 2017, and one pair has broken. I would like to be reimbursed for this as I need to replace them and I purchased them less than a year ago. Thanks Sam
A: Dear customer, we have checked your order and your glasses are delivered on 12-27-2018. There are six months since you get it. So we can\'t remake for you.
JuanitaStauty    Time: 2018-06-13 20:17
Q: Order #2180613201122 for the following g713yw229212qp06010 Coupon Code for my order does not work. It's asking for full payment instead of the $14.95 I need to pay for my order. So I haven't clicked to pay yet.
A: Dear customer, we have changed the status of the order. Please check it again.
KelliMays    Time: 2018-06-13 16:56
Q: I re measured my PD it is 55cm
A: Dear customer, we have change it for you, please check it again.
AngelaGreen    Time: 2018-06-13 15:06
Q: My order was not delivered today6/13/18 as the USPS stated. I either need you to track down the package and have it redelivered or refund my money. Tracking # 9400110200881755471634 Thank you, Angela Green
A: Dear customer, we have check the logistics information. That shows that your glasses are delivered on 6/13/18. Please check it again.
DiannaLee    Time: 2018-06-13 09:20
Q: I paid the fee for fast shipping when I ordered my glasses on the first. What is going on? :-(
A: Dear customer, I\'m sorry to let you wait so long. We will ship out your glasses this week. Don\'t worry.
DeborahLawson    Time: 2018-06-13 08:35
Q: On 3-23-2018 I PURCHASED GLASSES FROM YOU. i LOVED THEM AND THE QUALITY. ON THIS MORNING.... MY GLASSES COMPLETELY BROKE! I HAVE REFERRED 5 INDIVIDUALS TO YOU SINCE MY PURCHASE. I AM NOW WITHOUT GLASSES. I NEED A REPLACEMENT ASAP. please help!
A: Dear customer, we have checked your order and your glasses are delivered on 04-5-2018. There are two months since you get it. So we can\'t remake for you. But we can give you a $30 coupon code for you to place a new order. Can you accept it?
ConstanceRussell    Time: 2018-06-13 08:26
Q: Hello I need to send my eyeglasses that I purchased back because it is the wrong prescription. What is the address to send it back? I would like for you to refill the prescription with the right information. Do I send this back to China? Pretty Expensive!
A: Dear customer, please send the picture of the prescription to us by email. We need to check the prescription first. Hope your reply.
GwethalynHuff    Time: 2018-06-13 06:31
Q: I need a pair of yellow glasses by June 27, could I get them back by that time?
A: Dear customer, if you want, you need to place the order now. And you need to remark that you need get them on June 27 on the order. You must choose Express Estimated Delivery.
JuanitaStauty    Time: 2018-06-12 16:21
Q: Order Number:2180428205212 Now that I have had a chance to calm down and take my anxiety meds, I will accept the $80.00 coupon. It costs too much to replace the lenses for this order. thank you
A: Dear customer, we have sent the coupon code to you by email. Please check your email later.
Thelmawright    Time: 2018-06-12 14:37
Q: Dream weaving Number: 5085 do you know when you will have the tortoiseshell frames back in stock
A: Dear customer, I\'m sorry. This color can\'t be back.
LeighBolton    Time: 2018-06-12 14:05
Q: I ordered my glasses on June 5 and paid for express shipping that states they will be here in 3-10 days. I have not received them yet
A: Dear customer, your glasses will take 7 business days to make it. Please be patient.
Ruby    Time: 2018-06-12 12:06
Q: Is there a process where i can pick the shape of my face, select a frame and see how it looks? Thanks.
A: Dear customer, you can click the \"TRY ON\" on the product page.
LeeanneAllan    Time: 2018-06-12 03:09
Q: I am ordering a pair of glasses for my mother. She has both plus and minus on her RX for her right and left sphere. Is this possible? Regards, Leeanne Allan
A: Dear customer, yes, we can do the glasses like this.
dlloyd    Time: 2018-06-11 12:38
Q: I need a invoice with a breakdown of frames and lenses to turn in to my vision insurance where can I find that?
A: Dear customer, we will send it to your email when we ship out your glasses.
MargoClark    Time: 2018-06-11 08:28
Q: Hello, I ordered my first pair of glasses on May 18th and have not received the yet. Can you confirm if they have been shipped. Thank you Margo Clark
A: Dear customer, I\'m sorry to let you wait so long. We will ship out them today.
SarahYoung    Time: 2018-06-11 06:29
Q: I just received my first 2 pairs of Wherelight glasses in the mail, and as soon as I opened the package and tried to open the arms on the red pair I ordered to try them on, the frame snapped below the lenses. Can I either get a refund or a replacement pair of glasses?
A: Dear customer, please send the picture of the glasses to us by email. We will remake it for you without any fee.
DesireeBunting    Time: 2018-06-11 05:04
Q: How do you get my prescription? Fax? How long will it take once I purchase the glasses?
A: Dear customer, you just fill in the prescription form when you place an order. It will take different time to let you get the glasses. Please check the information on the page.
SantrichalaDaniel    Time: 2018-06-11 04:40
Q: I ordered 2 pair of glasses a week ago and I still haven't heard anything. I paid $18.95 for express shipping and no word. I disappointed at this point in the time its taking to receive my glasses. I order another pair of glasses from a different on line company with standard free shipping a the same time and those are already in route to me. Can someone please email me with the status of my order. Thank you
A: Dear customer, I\'m sorry to let you wait so long. We will ship out them today. Don\'t worry.
ShonnayeRosette    Time: 2018-06-10 12:12
Q: Hi, I ordered my first pair of glasses from Wherelight over a month ago. I did earn the $6 coupon on my next order because I expedited the shipping on the first order, but I have misplaced the paper that had the coupon code on it. Is there any way that this code could be emailed to me or applied to my account? Thanks Shonnaye Rosette
A: Dear customer, we have sent the coupon code to you by email. Please check it again.
Annie    Time: 2018-06-09 23:45
Q: Hi,Im allergic to nickle is there info on what each frame is made from and is there a way to try the glasses on. No point in ordering if they dont suit my face.:)
A: Dear customer, you can choose the frame which are made by plastic or TR90.
Shannon    Time: 2018-06-09 00:52
Q: How do I delete my account?
A: Dear customer, are you sure that you want to delete your account?
ChelseyChristopherson    Time: 2018-06-08 16:10
Q: I recently received my metal rimmed cat eye glasses and the prescription in them is not the same as any of my other glasses I have ordered. Is there a way that you all can fix the error? They should have been created with the same prescription as the red glasses which I ordered at the same time and put in the same exact prescription information.
A: Dear customer, I\'m sorry to hear that. Please send the picture of the glasses to us by email.
MarceniaCofield    Time: 2018-06-07 18:44
Q: What is the email address to forward a copy of the prescription? Unsure of how to enter it so that my lense are correct
A: Dear customer, you can check the prescription on you account. Or you will get a checking email when you finish the order.
DariaSkilnik    Time: 2018-06-07 18:18
Q: how can I use the prescription on file.
A: Dear customer, you just fill in the prescription form when you place the order.
Nicole    Time: 2018-06-07 13:54
Q: Hi! I purchased a pair of Dream Weaving on 8/3/2017 and they broke! They are my absolute favorite pair of glasses. Is there a warranty or anything on the glasses or can I get a replacement pair? The bottom rim snapped this morning as I was cleaning them.
A: Dear customer, I\'m sorry to hear that. There are 9 months since you get your glasses. You need to place a new order if you want get a new glasses.
PamelaReid    Time: 2018-06-07 01:57
Q: Hello, I was wondering if I could get an itemized invoice for my glasses that I ordered? In the USA my insurance reimburses part of the cost, but they need to know specifically in an official invoice. I need the specific amounts I paid for the frame, the lenses and the anti-reflective coating. My order Id#2171126173356 ordered 2017-11-26. The invoice in the order section of my account is not specific enough to send in for reimbursment. Thank you. Pamela Reid
A: Dear customer, please check the email later. We will send the receipt to you by email.
Jessica    Time: 2018-06-06 20:02
Q: I am trying to purchase some prescription glasses for distance, but my prescription is not available to order on the drop down menu.
A: Dear customer, please send a picture of the prescription to us by email. We will tell you how to place the order.
barbaradilliot    Time: 2018-06-06 15:14
Q: I am having problems with my order. I have not received a phone call and it's been two days. Could you please give me a phone number.
A: Dear customer, I\'m sorry for that. We will call you within two days.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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