Consulting Servive Center

A: Dear Deena, we found that you ordered 2 pairs of glasses and you entered 2 different prescription, are you sure about this ?

A: Dear Renee, we would like to tell you that each frame on our website has the measurements. You can check it in the frame details

A: Dear Lacey Elkins, we would like to tell you that you can\'t buy $2.99 glasses only, you need to buy other glasses together.

A: Dear Jaqueline Brown, we are sorry to tell you that your order was lost. We can remake the glasses for you. Would you please tell us if you can accept this ?

A: Dear Mary Dailey, The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear Theresa OHagan, please don\'t choose discounted frames, all coupon codes could not be applied to discounted glasses and accessories.

A: Dear Christine, please choose single vision reading lenses and choose +3.25 as your sph value.

A: Dear Heather Keener, it is for the entire second pair.

A: Dear Anthony Cilia, yes, but please choose UPS Express shipping.

A: Dear Elsiede Prisco, Because you have cancelled your order, so we can\'t process your order. We will refund you the full cost. Please place a new order on our website. Thank you.

A: Dear Haydee Robinson, please don\'t worry, we will email you a tracking number when we ship your order.

A: Dear Angela Heberlein, our lenses are Resin lenses.

A: Dear Jedith aguilar, your lenses will not be thick, please don\'t worry.

A: Dear Leah Rubin, have you placed an order ? Would you please tell us your order number ? If you didn\'t pay for your order, you can place a new order and choose 1.74.

A: Dear Lecia Cook, your Pd is 63.0. Please choose 63.0 as your PD.

A: Dear Annonciata Levigne, we have shipped your order #82004261103405. The tracking number is 9400115902368877386511. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877386511

A: Dear Juliana Lima, Please don\'t worry, we will change your prescription according to the prescription you attached.

A: Dear Kate, please choose single vision reading lens and select +1.75 as your sph value.

A: Dear Mattie Brooken, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

A: Dear April Osuna, please don\'t worry, your order is in processing. We will email you a tracking number when we ship your glasses. Thank you for your understanding.

A: Dear Mattie, do you mean item 95127 ? We don\'t have it in yellow.

A: Dear Juliana Lima, yes, please attach your original prescription in your order.

A: Dear Wendi, we are sorry to tell you that we only have this frame in green. We don\'t have it in pink. Can you accept the green frame ?

A: Dear Yoli, do you have problem with your glasses ? Would you please tell us your order number ? We will help you.

A: Dear Lauren Mosberg, would you please tell us your correct address ? We will change the address for you.

A: Dear Lynda Neider, OK. We will make the glasses in grey for you.

A: Dear Lorita Deveary, Would you please tell us your correct address ? We will change it for you.

A: Dear Stephanie Profera, Would you please tell us your correct address ? We will change it for you.

A: Dear Raquel Arrieta perez, we would like to tell you that the cost depends on your prescription. You can go to our website, choose the frame you like and put your information in , then you can check the price.

A: Dear Udeme Ekong, please don\'t worry, we will help you. Would you please take a photo of your prescription and attach it in the email so that we can check it first ?